Problem with MakeMKV 1.16.5 for Windows with LibreDrive

[tristantay]

I bought Make MKV from 1.16.4 and recently I upgrade to 1.16.5 since then I have problem to rip disc regardless Bluray or UHD, always show fail to open file, can anyone help on this issue? Thanks in advance.

[Woodstock]

Examples of the errors you're getting would help. "Failed to open" can happen if your minimum video time exceeds the longest video on the disk, for example.

[tristantay]

Here is the message I received.

MakeMKV v1.16.5 win(x64-release) started
Using LibreDrive mode (v06.2 id=FA108BB7DA63)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as G:/4K UHD 2160p/MKB20_v72_Fast_and_Furious_Presents-_Hobbs_and_Shaw_5077.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

[Woodstock]

Saved AACS dump file as G:/4K UHD 2160p/MKB20_v72_Fast_and_Furious_Presents-_Hobbs_and_Shaw_5077.tgz
The volume key is unknown for this disc - video can't be decrypted

Send the .tgz file that was created to svq@makemkv.com so that a key can be generated for it.

You'll want to become familiar with the contents of the UHD FAQ, now that you're wandering into the world of UHD.

[tristantay]

Thank you so much for the help, will send the .tgz file to svq@makemkv.com. Thanks again.