#915
Post
by Tober27 » Thu Nov 25, 2021 12:33 am
Me from above with no LibreDrive info.
I contacted the Amazon Seller that I purchased the drive from since they advertise it is "full function UHD 4K Blu-ray playback with appropriate 3rd party software" just to ask what software they recommend as it's not working for me. Their reply:
"The 4K supports "plug and play", no need to install any driver programs.
To watch 4K blu-ray movies, your laptop must support 4K UHD, you need a blu-ray player application such as CyberLink PowerDVD. Please test it with different 4K blu-ray discs or other player software if it can't play properly.
Do not worry, I promise to resolve the problem smoothly and quickly.
Please do not file A-to-Z claim or leave negative feedback.
Looking forward to your fast reply."
After trying this, I wrote back:
"When I put a 4K disc into the drive, the drive still shows up in Windows as BD-RE Drive (D:) It does not register 4K discs.
This is the same in PowerDVD, where clicking on the drive shows "No media available"
This was the case with several 4K discs I tried. Blu-ray discs and DVDs work fine."
Then they got a bit defensive:
"It is built-in genuine LG BU50N or BU40N, which is the best 4K blu-ray drive in the world.
You can find the model number in hardware management, or in properties by right-click the optical disk icon.
It supports 4K UHD blu-ray definitely. We sold thousands pieces before.
To watch 4K blu-ray movies, your laptop must support 4K UHD, you need a blu-ray player application such as CyberLink PowerDVD.
Please test it with different 4K blu-ray discs or other player software if it can't play properly.
If the drive is defective, we'd like to send you a new replacement.
If you don't want to keep it any longer, please send it back for full refund."
The drive shows as empty when I insert a 4K disc. Hardware Management states it as: BD-RE BU40N. I'm also running Windows 11 if that makes any difference.
Any suggestions on what to do?