

Very well saidSamuriHL wrote:There's really no set time. Mike has to go through each of them and generate the key for the online database and while he tries to be very responsive and get them done quickly, he does (appear) to have a life outside MakeMKV.And no one should begrudge him that. Sometimes we've seen it take over 8 weeks for a title to appear. It's just a matter of when he can get to it. Remember that MakeMKV is just him. It's not some big megacorporation with 1000 interns answering the dump emails all day.
SamuriHL wrote: ↑Mon Sep 20, 2021 6:13 pmThere's really no set time. Mike has to go through each of them and generate the key for the online database and while he tries to be very responsive and get them done quickly, he does (appear) to have a life outside MakeMKV.And no one should begrudge him that. Sometimes we've seen it take over 8 weeks for a title to appear. It's just a matter of when he can get to it. Remember that MakeMKV is just him. It's not some big megacorporation with 1000 interns answering the dump emails all day.
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We are not touchy we are just over the people that seem to think mike sits at home just waiting for a new disc to hit his inbox so he can decrypt it.charlie62 wrote:Well as there seems to be quite a few touchy people on this forum I will make this my last post and as one of them said use another program I already do. I was going to say more but I realise it's a waste of time .
Just one last thing I do know that Mike does have a life outside MakeMkv and to infer I didn't is completely wrong.
if you have been around this forum for any amount of time and did a shread of research. you would know this is how it is!!! there are a ton of us that have paid for the software. none of us are bitching about it. these are not excuses, these are the facts!!!dragoryte1 wrote: ↑Tue Sep 21, 2021 3:54 pmSo I understand that Mike has a life. Riddle me this, if I made an investment into this product, why should I wait weeks for a key to be generated? If I were using this product for free, I wouldn't have many expectations. The moment there is a donation or paid-for model, there is a rightful assumption that the product has a support model. I have also invested in the competitor, guess who was able to decrypt my Black Widow disc for me as soon as I opened the box...and who still has no key.
Get better or stop offering for people to support a product that clearly does not have a support model. Stop making excuses.
Exactly!!!!SamuriHL wrote:Can you point to the part in your purchase agreement where it said you are ENTITLED to immediate updates? I'll wait....