Bug report: Atmos DD+ track not listed

[dcleys]

I am trying to rip IT Chapter 2 blu-ray, which features an English Dolby Atmos DD+ audio track. However, when I open the disc with MakeMKV 1.15.4 on Mac OS Big Sur, the Atmos DD+ track isn't there, only the core audio can be selected (see screenshot). This doesn't seem to be limited to Mac OS, but the same happens on Windows 10 using MakeMKV 1.15.3...

Anyone else experience this problem?

[dcleys]

Today I tried Annabelle comes home, which also has a Dolby Digital Plus Atmos audio track. The same issue in this case. DD+ track is not listed, only the core audio is listed directly under the video section.

Mike, is this a known issue? (I have the same problem on a Windows 10 PC) with both discs so far... I also reverted to older versions of MakeMKV all the way down to the last version of 1.14. No DD+ Atmos tracks showing...

[murx75]

I am trying to rip IT Chapter 2 blu-ray, which features an English Dolby Atmos DD+ audio track. However, when I open the disc with MakeMKV 1.15.4 on Mac OS Big Sur, the Atmos DD+ track isn't there, only the core audio can be selected (see screenshot). This doesn't seem to be limited to Mac OS, but the same happens on Windows 10 using MakeMKV 1.15.3...

Anyone else experience this problem?

Well, you got further with "It Chapter 2" than I did...
I only get offered what can be seen in the GIF attachment on the German Blu-Ray release. I am on 1.15.4 under Windows 10.

What is the official way to get this addressed? Make a dump and send it to MakeMKV support?

Thanks!

[dcleys]

I have sent an email to Mike to address the issue, but I could not include a dump file, since none was generated.

[dcleys]

Still the same issue with MakeMKV 1.16.1... Able to select 5.1 core audio only, but no DD+ track.

[dcleys]

Today I gave the blu-ray of "Annebelle Comes Home" another try. Still no English Atmos DD+ track, but I noticed some debug messages. Does anyone know what these mean?

Optical drive "BD-RE HL-DT-ST BD-RE BP55EB40 1.00d" opened in OS access mode.
Using LibreDrive mode (v06.2 id=0E01B47864F6)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Title #00054.mpls has length of 29 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00055.mpls was added as title #0
Title #00053.mpls has length of 50 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00120.mpls was added as title #1
Title 00140.mpls is equal to title 00120.mpls and was skipped
DEBUG: Code 11 at Q,G#S)*lZ)a1v:29396000
DEBUG: Code 0 at %MRGEWtwZ{&DKjpjq|sUu:29394160
DEBUG: Code 0 at %MRGEWtwZ{&DKjpjq|sUu:121261635
DEBUG: Code 0 at iyD{%CH/ M:6@/rl9_,:29394781
DEBUG: Code 0 at iyD{%CH/ M:6@/rl9_,:213131410
DEBUG: Code 1 at *}]gd"A|V[a$<,]K1.:121262049
File 00800.mpls was added as title #2
Title #00206.mpls(12) has length of 66 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00141.mpls was added as title #3
Title 00121.mpls is equal to title 00141.mpls and was skipped
Title #00207.mpls has length of 72 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00208.mpls was added as title #4
Title #00209.mpls has length of 46 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00210.mpls has length of 76 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00211.mpls was added as title #5
File 00212.mpls was added as title #6
Title #00213.mpls has length of 66 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01064.m2ts has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01065.m2ts has length of 19 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01067.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01068.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01069.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01070.m2ts has length of 23 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01071.m2ts has length of 29 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01073.m2ts has length of 50 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01074.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01075.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01076.m2ts has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01086.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 01088.m2ts is equal to title 00120.mpls and was skipped
Title #01143.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01144.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01066.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01063.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01007.m2ts has length of 13 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01206.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 01207.m2ts is equal to title 00800.mpls and was skipped
Title #01210.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01211.m2ts has length of 68 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 01215.m2ts was added as title #7
Title #01216.m2ts has length of 42 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01217.m2ts has length of 72 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 01218.m2ts was added as title #8
File 01219.m2ts was added as title #9
Title #01220.m2ts has length of 62 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 01222.m2ts was added as title #10
File 01223.m2ts was added as title #11
File 01224.m2ts was added as title #12
File 01225.m2ts was added as title #13
File 01226.m2ts was added as title #14
Title #01235.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01236.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01237.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01238.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01239.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01240.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01241.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 01242.m2ts is equal to title 00141.mpls and was skipped
Operation successfully completed

[mike admin]

Today I gave the blu-ray of "Annebelle Comes Home" another try. Still no English Atmos DD+ track, but I noticed some debug messages. Does anyone know what these mean?

DEBUG: Code 11 at Q,G#S)*lZ)a1v:29396000
DEBUG: Code 0 at %MRGEWtwZ{&DKjpjq|sUu:29394160
DEBUG: Code 0 at %MRGEWtwZ{&DKjpjq|sUu:121261635
DEBUG: Code 0 at iyD{%CH/ M:6@/rl9_,:29394781
DEBUG: Code 0 at iyD{%CH/ M:6@/rl9_,:213131410
DEBUG: Code 1 at *}]gd"A|V[a$<,]K1.:121262049
File 00800.mpls was added as title #2

Ouch, just looked. These essentially mean "failed to parse eac3 atmos header"...

Please please please send me the test dump of this track - http://www.makemkv.com/onlinehelp/testdump.html

Thanks!

[dcleys]

Hi Mike, thanks for looking! I will send you the test dump tomorrow after work.

[dcleys]

Hi Mike,

I can confirm the issue is solved in MakeMKV 1.16.3. Thanks a lot!

[mike admin]

I can confirm the issue is solved in MakeMKV 1.16.3. Thanks a lot!

Thanks for the dump. This is a first time I've seen the 7.1 DD+ sample.