Volume key is Unknown

[SyrimSloane]

I keep getting this message and failed to open when trying to rip TOP GUN & KNIVES OUT UHD’s.

I’ve already sent the dumps twice to svq email and still having the issue.

Any fix for this?

Thanks


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[Woodstock]

When you start a rip with MakeMKV, so you see any messages about not being able to download the latest hash key file?

[Billycar11]

Do you get sdf download failed or disabled errors?

[SyrimSloane]

these are the log messages:-

MakeMKV v1.15.4 darwin(x64-release) started
Debug logging enabled, log will be saved as /Users/SS/MakeMKV_log.txt
Optical drive "BD-RE ASUS BW-16D1HT 3.10d" opened in OS access mode.
Using LibreDrive mode (v06.2 id=0FA242DD4D0B)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as /Users/SS/Library/MakeMKV/MKB20_v72_Top_Gun_DAD9.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29396069
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29395149
Failed to open disc
Using LibreDrive mode (v06.2 id=0FA242DD4D0B)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as /Users/SS/Library/MakeMKV/MKB20_v72_Top_Gun_DAD9.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29396069
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29395149
Failed to open disc

[SyrimSloane]

When you start a rip with MakeMKV, so you see any messages about not being able to download the latest hash key file?

No, just Volume key us unknown and some debug code error.

[SyrimSloane]

Do you get sdf download failed or disabled errors?

No sdf errors


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[MartyMcNuts]

I keep getting this message and failed to open when trying to rip TOP GUN & KNIVES OUT UHD’s.

I’ve already sent the dumps twice to svq email and still having the issue.

Any fix for this?

Thanks


Sent from my iPhone using Tapatalk

When did you send in the dumps? It can take a week or two (or longer on occasion) for a key to be added.

[SyrimSloane]

I keep getting this message and failed to open when trying to rip TOP GUN & KNIVES OUT UHD’s.

I’ve already sent the dumps twice to svq email and still having the issue.

Any fix for this?

Thanks


Sent from my iPhone using Tapatalk

When did you send in the dumps? It can take a week or two (or longer on occasion) for a key to be added.

Sent on the 21st of last month.

I even sent a dump for DUNKIRK on October and I’m still getting the same log error as these two discs.


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[st4evr]

Try your luck at contacting Mike (owner/developer of MakeMKV) at:

support@makemkv.com

With all error and dump logs and a link to this post to see if he can assist further. He can get very busy at times, but it’s worth a shot.

[SyrimSloane]

Try your luck at contacting Mike (owner/developer of MakeMKV) at:

support@makemkv.com

With all error and dump logs and a link to this post to see if he can assist further. He can get very busy at times, but it’s worth a shot.

Okay, thanks.


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[preserve]

And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?

[SyrimSloane]

And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?

Yes, and im using a macbook. Im ripping other discs fine. Its just these three.


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[Billycar11]

And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?

Yes, and im using a macbook. Im ripping other discs fine. Its just these three.


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Other UHD discs?

[SyrimSloane]

And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?

Yes, and im using a macbook. Im ripping other discs fine. Its just these three.


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Other UHD discs?

Yes.


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[SyrimSloane]

I’m starting to get Automatic HK downloading is failed error.

Should i add something under proxy in preferences or leave it blank.


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