Volume key is Unknown

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SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Volume key is Unknown

Post by SyrimSloane »

I keep getting this message and failed to open when trying to rip TOP GUN & KNIVES OUT UHD’s.

I’ve already sent the dumps twice to svq email and still having the issue.

Any fix for this?

Thanks


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Woodstock
Posts: 10338
Joined: Sun Jul 24, 2011 11:21 pm

Re: Volume key is Unknown

Post by Woodstock »

When you start a rip with MakeMKV, so you see any messages about not being able to download the latest hash key file?
Billycar11
Posts: 4359
Joined: Sun Aug 24, 2014 5:49 am

Re: Volume key is Unknown

Post by Billycar11 »

Do you get sdf download failed or disabled errors?
Buy a UHD drive from the guide and how to video maker: https://www.makemkv.com/forum/viewtopic ... 20&t=17831
UHD Drives Guide: https://www.makemkv.com/forum/viewtopic ... 16&t=19634
Auto flash kit $25 Email me for one Billycar5924@gmail.com
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

these are the log messages:-

MakeMKV v1.15.4 darwin(x64-release) started
Debug logging enabled, log will be saved as /Users/SS/MakeMKV_log.txt
Optical drive "BD-RE ASUS BW-16D1HT 3.10d" opened in OS access mode.
Using LibreDrive mode (v06.2 id=0FA242DD4D0B)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as /Users/SS/Library/MakeMKV/MKB20_v72_Top_Gun_DAD9.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29396069
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29395149
Failed to open disc
Using LibreDrive mode (v06.2 id=0FA242DD4D0B)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as /Users/SS/Library/MakeMKV/MKB20_v72_Top_Gun_DAD9.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29396069
DEBUG: Code 0 at jlaLC{K\#"u''c~5:29395149
Failed to open disc
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

Woodstock wrote:When you start a rip with MakeMKV, so you see any messages about not being able to download the latest hash key file?
No, just Volume key us unknown and some debug code error.
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

Billycar11 wrote:Do you get sdf download failed or disabled errors?
No sdf errors


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MartyMcNuts
Posts: 2894
Joined: Wed Nov 22, 2017 11:45 pm

Re: Volume key is Unknown

Post by MartyMcNuts »

SyrimSloane wrote:
Thu Jan 07, 2021 1:19 pm
I keep getting this message and failed to open when trying to rip TOP GUN & KNIVES OUT UHD’s.

I’ve already sent the dumps twice to svq email and still having the issue.

Any fix for this?

Thanks


Sent from my iPhone using Tapatalk
When did you send in the dumps? It can take a week or two (or longer on occasion) for a key to be added.
Cheers :D
----------------------------------------------------------------------------------------------------------------------------
For UHD enabled drives (AU/NZ/SG + Others) & DIY Single Drive Flasher (WW): https://uhdenableddrives.com
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

MartyMcNuts wrote:
SyrimSloane wrote:
Thu Jan 07, 2021 1:19 pm
I keep getting this message and failed to open when trying to rip TOP GUN & KNIVES OUT UHD’s.

I’ve already sent the dumps twice to svq email and still having the issue.

Any fix for this?

Thanks


Sent from my iPhone using Tapatalk
When did you send in the dumps? It can take a week or two (or longer on occasion) for a key to be added.
Sent on the 21st of last month.

I even sent a dump for DUNKIRK on October and I’m still getting the same log error as these two discs.


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st4evr
Posts: 705
Joined: Tue Mar 06, 2018 11:38 pm

Re: Volume key is Unknown

Post by st4evr »

Try your luck at contacting Mike (owner/developer of MakeMKV) at:

support@makemkv.com

With all error and dump logs and a link to this post to see if he can assist further. He can get very busy at times, but it’s worth a shot.
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

st4evr wrote:Try your luck at contacting Mike (owner/developer of MakeMKV) at:

support@makemkv.com

With all error and dump logs and a link to this post to see if he can assist further. He can get very busy at times, but it’s worth a shot.
Okay, thanks.


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preserve
Posts: 746
Joined: Sun Sep 13, 2015 10:21 pm
Location: Canada

Re: Volume key is Unknown

Post by preserve »

And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?
Using: ASUS BW-16D1HT 3.00
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

preserve wrote:And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?
Yes, and im using a macbook. Im ripping other discs fine. Its just these three.


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Billycar11
Posts: 4359
Joined: Sun Aug 24, 2014 5:49 am

Re: Volume key is Unknown

Post by Billycar11 »

SyrimSloane wrote:
Fri Jan 08, 2021 1:50 am
preserve wrote:And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?
Yes, and im using a macbook. Im ripping other discs fine. Its just these three.


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Other UHD discs?
Buy a UHD drive from the guide and how to video maker: https://www.makemkv.com/forum/viewtopic ... 20&t=17831
UHD Drives Guide: https://www.makemkv.com/forum/viewtopic ... 16&t=19634
Auto flash kit $25 Email me for one Billycar5924@gmail.com
SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

Billycar11 wrote:
SyrimSloane wrote:
Fri Jan 08, 2021 1:50 am
preserve wrote:And just to confirm, you do have "Enable Internet access" checked in Tools / Preferences / General?
Yes, and im using a macbook. Im ripping other discs fine. Its just these three.


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Other UHD discs?
Yes.


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SyrimSloane
Posts: 15
Joined: Wed Feb 19, 2020 9:29 am

Re: Volume key is Unknown

Post by SyrimSloane »

I’m starting to get Automatic HK downloading is failed error.

Should i add something under proxy in preferences or leave it blank.


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