Error 'OS error - The I/O device reported an I/O error' occurred while issuing SCSI command

[Grimripper]

Long time user MakeMKV. Drive stopped working after 5 years. Just purchased a new one from respected seller on these forums, but we are stumped as to why it is not working on my computer. We are hoping that some of the experts here might chime in and help. Thank you.

Drive info:
Drive Information
OS device name: D:
Manufacturer: ASUS
Product: BW-16D1HT
Revision: 3.10
Serial number: KL7K5992000
Firmware date: 2119-01-04 10:14
Bus encryption flags: 1F
Highest AACS version: 72

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 3.10
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Errors Reported:
Error 'OS error - The I/O device reported an I/O error' occurred while issuing SCSI command AD010..003F000 to device 'SPTI:\Device\CdRom0'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '524288'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '1048576'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '131072'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '131072'

[Grimripper]

Oh yeah.. It might help to add that this is a windows 10 machine. Drive is internally mounted via SATA cable to motherboard.

[jonghotti]

Also this is not as easy as “bad drive” as this is the second one he’s tried in as many days.
Drives test out here just fine.

[MartyMcNuts]

Long time user MakeMKV. Drive stopped working after 5 years. Just purchased a new one from respected seller on these forums, but we are stumped as to why it is not working on my computer. We are hoping that some of the experts here might chime in and help. Thank you.

Drive info:
Drive Information
OS device name: D:
Manufacturer: ASUS
Product: BW-16D1HT
Revision: 3.10
Serial number: KL7K5992000
Firmware date: 2119-01-04 10:14
Bus encryption flags: 1F
Highest AACS version: 72

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 3.10
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Errors Reported:
Error 'OS error - The I/O device reported an I/O error' occurred while issuing SCSI command AD010..003F000 to device 'SPTI:\Device\CdRom0'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '524288'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '1048576'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '131072'
Error 'OS error - The I/O device reported an I/O error' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10' at offset '131072'

Can you tell us your PC specs (including power supply)?

[dcoke22]

Have you tried a different SATA cable? How about a different SATA port on your motherboard? Also, do you have an external USB enclosure handy you could try your drive in?

[jonghotti]

Already verified power and cable/ports I still think it’s one of those and usb is the next step right Grimripper.

Oh you never said the model of drive this is replacing maybe this is not a drop in replacement?

[Grimripper]

Thanks everyone for the feedback and help!

Asus drive. See details in original post Please..

This is connected to an ASROCK H87M Pro 4 motherboard.

Yes I tried a different power source. It was originally on the same ribbon cable as the hard drive so I put it on it's own, but no improvements.
Yes I tried another SATA connection.

Yes maybe another sata cable. I will try this when I get a chance.

Yes I have a case.. maybe try that too and see.

Any Bios settings that I may want to check?

[Grimripper]

Thanks you to everyone who chimed in. I wanted to report that I finally got in a replacement SATA cable and what do you know... It works now!!

So it was a bad cable all along!! Who would of thought?

Thanks to Alex for all of his support and patience as I sorted through this one!

People... if you need a drive contact Alex and he will hook you up with a nice one.
https://www.makemkv.com/forum/memberlis ... le&u=23254

[jonghotti]

Thanks you to everyone who chimed in. I wanted to report that I finally got in a replacement SATA cable and what do you know... It works now!!

So it was a bad cable all along!! Who would of thought?

Thanks to Alex for all of his support and patience as I sorted through this one!

People... if you need a drive contact Alex and he will hook you up with a nice one.
https://www.makemkv.com/forum/memberlis ... le&u=23254

WHAT??? hahaha only the first thing we talked about, wow. So new rule of thumb: new drive? compliment it with new cables!

Right on buddy!!

[tc1uscg]

I have the same issue. However, I have TWO drives. A ASUS BD and a generic DVD. I've don't countless disc's but I have one I was backing up and it's just spewing errors all over. I do think there is something wrong with the data on the disc since I tried a couple of other apps that seem to hang at minute 49. The dvd plays fine on a home dvd player, but it won't rip.

Code: Select all

Error 'OS error - The I/O device reported an I/O error' occurred while issuing SCSI command A40..021C4840..00CC4 to device 'SPTI:\Device\CdRom1'
Error 'Scsi error - ILLEGAL REQUEST:ILLEGAL MODE FOR THIS TRACK' occurred while issuing SCSI command A40..03F to device 'SPTI:\Device\CdRom1'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
The source file 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' is corrupt or invalid at offset 63488, attempting to work around
The source file 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' is corrupt or invalid at offset 63488, attempting to work around
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
The source file 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' is corrupt or invalid at offset 61440, attempting to work around
The source file 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' is corrupt or invalid at offset 61440, attempting to work around
The source file 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' is corrupt or invalid at offset 59392, attempting to work around
The source file 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' is corrupt or invalid at offset 59392, attempting to work around
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE ASUS BW-12B1ST a 1.00 K9CD5TL1745' at offset '92160'
Encountered 29 errors of type 'Read Error' - see http://www.makemkv.com/errors/dvdread/

So I kinda gave up. I'd swap out my cable(s) too if it wasn't for the fact I just finished ripping my season of Rat Patrol w/o any issues. This was the next one in my collection to rip and I get the above.

Sorry for being a noob. Regards.

[tc1uscg]

My Machine is the following:
ASRock MX77
i7 -2600k cpu
GameMax 850w pwr supply
32gb ram
XFX 8gb video card AMD CPU
ASUS BluRay burner
Generic DVD Burner
1tb SSD (samsung)
8TB (x2) HGST (Hitachi) Enterprise drives
10tb HGST (Hitachi) Enterprise drive
That should be enough I hope.

Thanks