problem with Tenet UHD 4K - "the volume key is unknown for this disc - video can't be decrypted"

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fiestadude
Posts: 5
Joined: Fri Jan 24, 2020 10:57 pm

problem with Tenet UHD 4K - "the volume key is unknown for this disc - video can't be decrypted"

#1 Post by fiestadude » Tue Dec 15, 2020 2:26 pm

Hi,

Following the threads here for issues with the "the volume key is unknown for this disc - video can't be decrypted" error.

I received this on Tenet today.

Looking at the other articles; it says to send the MKB20 file to support@makemkv.com


Here is the file path C:\Users\fiest\.MakeMKV
Here is the file: MKB20_v76_Tenet_A470.tgz

Hoping I can get the encryption keys uploaded

Thank you,

-Fiestadude
Last edited by fiestadude on Tue Dec 15, 2020 10:51 pm, edited 2 times in total.
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Woodstock
Posts: 10327
Joined: Sun Jul 24, 2011 11:21 pm

Re: problem with Tenet BR

#2 Post by Woodstock » Tue Dec 15, 2020 2:34 pm

Actually, the fast-track address is to email the file to svq@makemkv.com .
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fiestadude
Posts: 5
Joined: Fri Jan 24, 2020 10:57 pm

Re: problem with Tenet BR

#3 Post by fiestadude » Tue Dec 15, 2020 2:42 pm

Thanks for the heads up Woodstock...sending over there now :)
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fiestadude
Posts: 5
Joined: Fri Jan 24, 2020 10:57 pm

Re: problem with Tenet BR - "the volume key is unknown for this disc - video can't be decrypted"

#4 Post by fiestadude » Tue Dec 15, 2020 10:42 pm

Looks like I created a duplicate topic...

Moving my posts here:

https://www.makemkv.com/forum/viewtopic ... 12&t=23984
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