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Hi,

I am having problems ripping The Hunger Games and Dark Shadows.

Debug log from Hunger Games:

MakeMKV v1.9.7 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\Tracie/MakeMKV_log.txt
Using direct disc access mode
Evaluation version, 4 day(s) out of 30 remaining
Loaded content hash table, will verify integrity of M2TS files.
File 00005.mpls was added as title #0
Title #00008.mpls has length of 110 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00007.mpls has length of 115 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00005.m2ts has length of 106 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00003.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00002.m2ts has length of 22 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00001.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00000.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00008.m2ts has length of 55 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00012.m2ts was added as title #1
File 00006.m2ts was added as title #2
Title #00007.m2ts has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 3 titles into directory D:/Video
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00004.m2ts' at offset '968159232'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00004.m2ts' at offset '968159232'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 472734 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 0 to file D:/Video/THE_HUNGER_GAMES_t00.mkv
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00006.m2ts' at offset '88473600'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00006.m2ts' at offset '88473600'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 43200 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:29396414
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00006.m2ts' at offset '88473600'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00006.m2ts' at offset '88473600'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 43200 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at zoS7Y}D(3k"u8XBA@{Y=:29403222
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at b@+}(*}QxCKQ#8<e*:213131893
DEBUG: Code 0 at b@+}(*}QxCKQ#8<e*:121263406
DEBUG: Code 0 at b@+}(*}QxCKQ#8<e*:29393907
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 2 to file D:/Video/THE_HUNGER_GAMES_t02.mkv
1 titles saved, 2 failed

Any ideas how to fix would be appreciated. Have previously been able to copy Catching Fire and Mockingjay Pt 1 with no problems.

Thanks,

Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00004.m2ts' at offset '968159232'

The drive reports that it can't follow the data track. This CAN be copy protection (fake titles pointing to non-existant data) or a damaged disk. Given that the publisher of Hunger Games likes to do strange things with their disks, it is all the more likely that it is a fake title.

Thank you for replying.

I have tried copying all titles, I usually do and then delete the ones I don't want, but no matter what, it won't copy the movie.

Same with Dark Shadows, copies all but the main movie.

Thank you for replying.

I have tried copying all titles, I usually do and then delete the ones I don't want, but no matter what, it won't copy the movie.

Same with Dark Shadows, copies all but the main movie.

Oh and discs are new, so should be perfect. I copy them and then store the disc, saves them getting damaged. Then if the hard drive crashes just have to recopy Am trying to find reliable program to do this. Would purchase (even at $80) if this worked.

Cannot update key as the new key says it is invalid when I try to enter it.

When you enter the key, make sure you aren't copying stuff you aren't expecting to copy. Some browsers will copy formatting as well as the text, and the extra data makes the string invalid when you paste it in elsewhere.

Thanks Woodstock,

Tried again and it worked this time. Now expires at end of November 2015. Regarding the errors when trying to copy main title of Dark Shadows. There are 2 files of 24gb which could be the main movie. When trying to copy both titles this is the errors I get:

MakeMKV v1.9.7 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\Tracie/MakeMKV_log.txt
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
File 00210.mpls was added as title #0
File 00200.mpls was added as title #1
File 00100.mpls was added as title #2
File 00013.m2ts was added as title #3
File 00006.m2ts was added as title #4
File 00010.m2ts was added as title #5
File 00002.m2ts was added as title #6
Title #00999.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00901.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00900.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00007.m2ts has length of 22 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00028.m2ts has length of 63 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00044.m2ts has length of 62 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00027.m2ts has length of 64 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00043.m2ts has length of 90 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00026.m2ts has length of 59 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00005.m2ts was added as title #7
File 00004.m2ts was added as title #8
Title #00003.m2ts has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00001.m2ts has length of 9 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00042.m2ts' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00042.m2ts' at offset '0'
DEBUG: Code 0 at >t^Ce?LiPjam);|}k^:29393677
DEBUG: Code 0 at b%40<?Q_Q+xef0)Z:121263314
DEBUG: Code 0 at MP1b5_?zwP&s#KC:121270927
DEBUG: Code 0 at NikNri_3ZEg&j"&(:213114206
Title #00042.m2ts was skipped
File 00018.m2ts was added as title #9
File 00017.m2ts was added as title #10
File 00016.m2ts was added as title #11
File 00015.m2ts was added as title #12
File 00014.m2ts was added as title #13
Operation successfully completed
Saving 2 titles into directory D:/Video
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '50264064'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '50264064'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 24543 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:29396414
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:29398760
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:121262647
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:213130927
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:213135458
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:29394459
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132974
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132376
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:121266304
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394344
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394137
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '50264064'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '50264064'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 24543 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132054
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132330
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:121266304
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394344
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394137
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:213130720
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394137
DEBUG: Code 3 at =yzS;G;(L8eK`@3y!%:29401106
DEBUG: Code 0 at =yzS;G;(L8eK`@3y!%:121269800
Failed to save title 2 to file D:/Video/Dark_Shadows_t02.mkv
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '46792704'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '46792704'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 22848 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:29396414
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:29398760
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:121262647
DEBUG: Code 0 at LgX)E}ige$8C!sK:5!|:213130927
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:213135458
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:29394459
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132974
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132376
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:121266304
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394344
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394137
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '46792704'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00002.m2ts' at offset '46792704'
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:121263038
DEBUG: Code 0 at R}R^X=e:}TnPR/)k|fqy:121262302
DEBUG: Code 0 at Y|IF&],tF&yI9BW_ayAs:213130559
DEBUG: Code 22848 at Y|IF&],tF&yI9BW_ayAs:29393286
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:29398967
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132054
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:213132330
DEBUG: Code 0 at UM$mbrwryY-yg%ef#tU:121266304
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394344
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394137
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:213130720
DEBUG: Code 0 at dTY}Ut\3Z+1[99lR]yBK&:121266902
DEBUG: Code 0 at @$Q+:`RP".C'YHv#:29394137
DEBUG: Code 3 at =yzS;G;(L8eK`@3y!%:29401106
DEBUG: Code 0 at =yzS;G;(L8eK`@3y!%:121269800
Failed to save title 6 to file D:/Video/Dark_Shadows_t06.mkv
0 titles saved, 2 failed

Thanks for your help.

Other titles on this disc copy with no problem, but none are the main movie. I did have to update the AACS codes on my computer to get my Toshiba computer blu ray player to play the disc. Originally it wouldn't even play on the blu ray drive.

The track following errors are what are really suspicious to me. MakeMKV has no control over them; it's at the drive level. It's trying to follow the data track, and getting lost. And, in the case of Dark Shadows, it's happening during the read of the directory, which is at the start of the disk...

It makes me suspicious of a drive problem. This is one reason I have multiple BD drives available (4 in 3 different machines, plus a couple of DVD drives), so I can check a disk in a different drive. If it is the disk, the same errors will occur in about the same place...

Yeah, but I can rip other blu rays. Did The Shaun the Sheep Movie and X-Men Days of Future Past with no problems at all.