www.makemkv.com

I've just got new hardware and am trying makemkv for first time. But it never works.

I've tried removing and update makemkv, and installed updated vlc.
I've tried the symlink thing to try handbrake.

no joy,

All I get is...

MakeMKV v1.8.12 darwin(x86-release) started
Optical drive "BD-RE MATSHITA BD-MLT UJ260AF 1.00d" opened in OS access mode.
Using direct disc access mode
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..02337C2B34FDD0C2D1BAB0BA26E1BE5AD1A to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0ADBF483B13FE4416AF1A3711B5F5340F16 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0E21A16E591655EB177FFF9586C01D3231E to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..08A08B5B1B36E6DBEB89143F400EC6BDE5F to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0368C84E7B55C41D5D882B48831B88237DA to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..022219F7A12FD9B0DD9371ED5D92BFEEA64 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0D767E37986967C735584FC636422FDEA54 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0E20D783EF482498743DED670F5DAE954A0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0BCA688226DE9EDE6DE44038D3D952C74FE to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..026E40E4CB3D232DAFC6B8759BB5A6E87C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0AAE27DE61EF2BADE0CDAD65EC512B65947 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0DF4E9E3E2299B05807DAFDCE62CA8209CC to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..065E5DE2DE38664F856A87BEF877246E5CF to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0491C6CAD956D3BA970325857E54C68A48E to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..02FFF4D9E072583271FCB40044C9F0D8D17 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0235390F5EEDA8FC76514BFCFC66882E054 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0920A60A7B770DE027DB8F53D6C34E9EC9F to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0263F8ACDAF3F6390DAE7B91C76E1D59F88 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0D8D4E21BFC4A6AAFDA6F113E39CED11956 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..089DBDB40E0F6C7B501D8656DD7521C3955 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0C96C00EB1ED34A155D6A391EBC699783D2 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..06ED65D5270F8D604FAD796B08252374D9F to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0D7F52A19EE59AE3BE72D932492FFBEFAEC to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..01FB2F3F80E939EDABAF7CC0865008B646E to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0E68971852ADC1DED9AA49D6629044A0D65 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0AC08C777C73206CDD8FD94C09D387E9158 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0FDF409F066BA9F1B1FBD5E59FDEAA986FA to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..03D45278D5E20E92D8FA9DD63799D5CAFD3 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0C7CF6BA8A66A71D18917E10245CEA6F133 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..0020074C100720..0A49B62CC750ED6126F159492CEBB9C5A09 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..0800024C0 to device 'IoKit:IOBDServices:a91eb416dcd721f2:MATSHITA BD-MLT UJ260AF 1.00'
Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive
Highest AACS version is v19 , MKB saved as /Users/<snip>/Library/MakeMKV/MKB_v19_TANGLED.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

The disc is damaged / unreadable.. A fix that might work is to wash the disc with soap..

Not to hot water but either cold.
Fluid soap and do it from side to side not in a circle (that will damage the disc tracks)
Then you use a not hard dry thing (dont know the word, but it must be soft)
https://www.google.com/search?q=viskest ... 58#facrc=_

Spray wax (like Pledge furniture polish) is less likely to damage the disk; it is possible for water to infiltrate between the layers and destroy a disk.

These failures are more likely to be an issue with OS/X not allowing MakeMKV to talk to the drive directly, so it can't send the AACS key. No AACS key, no decryption, no rip.

Are you running MakeMKV from an account that has administrative privileges?