www.makemkv.com

While ripping the blu-rays of a box set for a TV series (TNG, spread over like 32 discs) I noticed one rubbing. I got it out of the drive ASAP and think I avoided damage, but when I checked, the disc itself is warped in one spot. Almost like a finger pressed down on it in the factory while it was still warm. No idea if the disc reads or not.

I know I can just request a replacement from scam-a-zon, but I've had pretty crap luck at getting quality media from them. As in, out of maybe 20 blu-ray orders, I've had to return 6 due to at least one disc having a problem. I really hate the dice roll on whether or not all of the discs will work if I get a whole new one. "Great, disc 14 is fixed! Now disc 16 has a problem.". Plus it means re-verifying all the discs I've already done after I get the replacement. Bleh.

1. Is there some way to request a single disc instead of the whole box set from amazon?
2. Since it's TNG, can I reach out to paramount for a replacement of the disc, rather than the whole box set.
3. Anyone have any procedures that might let me flatten the disc back out? (I realize how delicate blu-rays are, and that this is more likely to destroy it than fix it, but in my mind, the disc is already destroyed). I would not take this option at the cost of an amazon replacement as i'm still in the return window.

Maybe I'm just trying to save the planet a little too hard. *shrug*

edit: https://phe-physical-consumer-support.imoxiemedia.com/ <--apparently that is a maybe useful resource.

Side-note / rant: If they'd just ship movies on microSD cards they could save so much money, space, time, headache...like, bro. Make them read-only, I don't care. You could even make the 'standard' for the microsd format include the decoder codec on-chip. So you'd never worry about a player being too old. And, yes, I know, I'm not thinking with maximum profit in mind. How non-Ferengi of me.

There is what I do when I get a big boxed set from Amazon that has a bad disc. I order a replacement and when it arrives, I swap out the bad discs for the new ones, re-scan them, and send the bad set back. You have a month to return an item. Take advantage of it. I'll even swap the box or cases if they are crushed or broken. There's no need to roll the dice and rescan everything. As a matter of fact, I just did this with a set that had two bad discs, and lucky I did because the new set had THREE bad discs, but they weren't the same ones that were bad from the first set.

drxenos wrote: ↑

Thu Oct 30, 2025 12:34 pm

There is what I do when I get a big boxed set from Amazon that has a bad disc. I order a replacement and when it arrives, I swap out the bad discs for the new ones, re-scan them, and send the bad set back. You have a month to return an item. Take advantage of it. I'll even swap the box or cases if they are crushed or broken. There's no need to roll the dice and rescan everything. As a matter of fact, I just did this with a set that had two bad discs, and lucky I did because the new set had THREE bad discs, but they weren't the same ones that were bad from the first set.

They've not started sending me a replacement until my item is dropped off at the shipping location. So what you propose is, for me, impossible. Why is unclear. That said, that would be the superior way to solve the problem.

the_sunflower wrote: ↑

Thu Oct 30, 2025 1:40 pm

They've not started sending me a replacement until my item is dropped off at the shipping location. So what you propose is, for me, impossible. Why is unclear. That said, that would be the superior way to solve the problem.

Well that sucks. I've never heard of that. Getting a replacement and sending back the defective item have always been separate operations for me. Are you outside the US, don't have Prime, or don't pay with a credit card?