www.makemkv.com

Blue Ray disk loads all titles showing operation successfully completed, press Make MKV button and computer crashes with blue screen of death. It works fine with a DVD this just happens on a blue-ray disc. Tried several times and happens every time consistently.

Appreciate the help with direction on a fix. Thanks

Info:
Windows 10, 64bit, all up to date, MakeMKV v1.17.5

Drive Information
OS device name: \Device\CdRom0
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE WH16NS60
Revision: 1.02
Serial number: KLJM9H94032
Firmware date: 2118-10-29 19:36
Bus encryption flags: 17
Highest AACS version: 72

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: WONDERFUL_LIFE_D2
Timestamp: 2009-09-01 14:47:19
Protection: AACS v14
Data capacity: 37.48 Gb
Disc type: BD-ROM
Number of layers: 2
Channel bit length: 74,5 nm (25.0 GB max. per layer)


Debug log started at Sat Oct 07 00:49:29 2023 , written by MakeMKV v1.17.5 win(x64-release)
001005:0000 MakeMKV v1.17.5 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\Mom-Dad/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at p#THBi/ll*BA2gQ6"dN^+C5W:29395310
SDF v098: HL-DT-ST_BD-RE__WH16NS60_1.02_211810291936_KLJM9H94032
Application exited at Sat Oct 07 00:49:56 2023

Windows log:
Log Name: System
Source: Service Control Manager
Date: 10/6/2023 9:05:46 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: removed
Description:
The DellWAL service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2023-10-07T01:05:46.4504054Z" />
<EventRecordID>121891</EventRecordID>
<Correlation />
<Execution ProcessID="864" ThreadID="648" />
<Channel>System</Channel>
<Computer>removed</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">DellWAL</Data>
<Data Name="param2">%%2</Data>
<Binary>440065006C006C00570041004C000000</Binary>
</EventData>
</Event>

I'm not sure any of that information helps since none of it is directly related to the BSOD. One part talks about makemkv shutting down (though unclear if it's an intended or crashed shutdown), and the other is about the DellWAL service having a problem.

DellWAL is probably something that Dell installs on their computers, though I have no idea what value it provides. Normally when a service or application crashes it doesn't BSOD a system. It is possible for a service to be installed in a way such that it declares itself so critical to the system that if it crashes it BSODs Windows. If Dell is using this option then I can't imagine why. Normally it's only truly critical services (e.g., the part that handles logging on to the OS) to use this.

Normally I'd suggest uninstalling the Dell crapware, but it's been over a decade since I bought a Dell computer and I have no idea whether they've done something so atypical to the computer that some of the stuff actually needs to be installed for things to work properly.

I wonder if the 'WAL' part of DellWAL stands for Walk Away Lock?