www.makemkv.com

I can't rip Donnie Darko, and for the life of me, can't figure out what I'm missing. I'd appreciate any help.

Donnie Darko - The Directors Cut: AACS v10, BD+ v2008.12

Drive Information
Manufacturer: HL-DT-ST
Product: BDDVDRW UH12NS40
Revision: 1.01
Firmware date: 2117-11-23 15:50
Bus encryption flags: 16
Highest AACS version: 63

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.01
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Possible, not yet enabled

SVC Code NS40

Knowing what errors you're receiving would help make it possible to answer your question.

Thanks for the quick reply woodstock.

Here's the log file from a backup. Maybe it's having troubles reading the disk? It sure looks shiny and new.

Debug log started at Fri Mar 13 16:36:43 2020 , written by MakeMKV v1.15.0 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.15.0 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\xxxx/MakeMKV_log.txt
SDF v06d: HL-DT-ST_BDDVDRW_UH12NS40_1.01_211711231550_K98I22B5227
005072:0000 Backing up disc into folder "G:/Video/backup/DONNIE_DARKO"
SDF v06d: HL-DT-ST_BDDVDRW_UH12NS40_1.01_211711231550_K98I22B5227
001011:0000 Using LibreDrive mode (v05 id=D45A94E46B24)
DEBUG: Code 2147483648 at sMvU$A}zJ$@KgUtt:213132974
003317:0000 Loaded 10 SVQ file(s)
003326:0000 Processing BD+ code, please be patient - this may take up to few minutes
003324:0000 Processing BD+ code using generic SVQ from builtin/generic.svq
SVQ: generic005 builtin/generic.svq
003328:0000 BD+ code processed, got 1 FUT(s) for 2 clip(s)
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
005094:0000 File "/085724596.zip" was skipped
005094:0000 File "/FilmIndex.xml" was skipped
005094:0000 File "/085724592.zip" was skipped
001003:0020 DEBUG: Code 3221225628 at Ih`5\|+}z, \rJdCpbr/$G8*:29394091
001003:0020 DEBUG: Code 3221225628 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
001003:0020 DEBUG: Code 100864261 at j2M/441v$pV@zcPz:213137275
001003:0020 DEBUG: Code 100864261 at |Q(KuY{Eq:d:F8i\:121262417
002003:0000 Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00098.m2ts' at offset '4090687488'
001003:0020 DEBUG: Code 0 at NR&;1u{bv^'(x Y{l)B:121266189
001003:0020 DEBUG: Code 0 at NR&;1u{bv^'(x Y{l)B:213133365
001003:0020 DEBUG: Code 0 at >=1ji=7|kY2WOH"D3Xr^:29396920
002023:0000 Encountered 7 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
error=0x06031105 count=7 name=Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR
Encountered 1 unclassified errors
error=0xC000009C count=1 name=OS error - STATUS_DEVICE_DATA_ERROR
005069:0080 Backup failed
005080:0204 Backup failed.
Application exited at Fri Mar 13 16:57:32 2020

Your drive is having trouble reading parts of the disk. And, while it tries REALLY HARD to read it, the operating system decides it is off-line.

Step one is to try cleaning the disk. Yes, even if it looks "pristine", "perfect", and "just came out of the package". See the sticky at the top of this forum about "read this if you are experiencing read errors"; inside, there is a link to a site that explains one of the better ways to clean disks.

Success! I was finally able to read the (23 GB) file using good 'ol Windows Explorer. It just took a .. really .. long .. time.

I tried raising the number of retries in MakeMKV, but it timed out and failed.

I guess I'm that guy "Nothing else can cause this error - no protection, no software issue - only physical disc or drive damage. Despite such easy explanation, usually the first user reaction is denial - "the disc is pristine clean""

Thanks for the help.