www.makemkv.com

I purchased one of these drives several weeks ago. Some movies ripped ok, others would not rip even after repeated cleaning etc.. Eventually, it seemed the drive would not rip anything, so I returned it and got another to try. Same issue with this drive. This happens even on discs that look perfect. Am I doing something wrong, or is this normal? Anything I can do to get these ripped?

BTW, both drives came with V1.03. I was able to downgrade the first drive to V1.02 with the directions on this site. I don't have any 4K discs to try, but at least that was successful.

Saving 1 titles into directory F:/Video/Movies/Frozen
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '61440'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '61440'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '61440'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '61440'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '61440'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00891.m2ts' at offset '61440'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00891.m2ts' at offset '61440'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00891.m2ts' at offset '61440'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00891.m2ts' at offset '61440'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00891.m2ts' at offset '61440'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00891.m2ts' at offset '61440'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00885.m2ts' at offset '0'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00879.m2ts' at offset '73728'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00887.m2ts' at offset '0'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00887.m2ts' at offset '0'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00887.m2ts' at offset '0'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00887.m2ts' at offset '0'
Error 'Internal error - Operation was cancelled (123)' occurred while reading '/BDMV/STREAM/00887.m2ts' at offset '0'
Failed to save title 1 to file F:/Video/Movies/Frozen/Frozen_t01.mkv
Encountered 5 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
0 titles saved, 1 failed
Using direct disc access mode
Evaluation version, 30 day(s) out of 30 remaining
Loaded content hash table, will verify integrity of M2TS files.
Loaded 7 SVQ file(s)
Processing BD+ code, please be patient - this may take up to few minutes
Processing BD+ code using generic SVQ from builtin/generic.svq
BD+ code processed, got 1 FUT(s) for 1 clip(s)
File 00500.mpls was added as title #0
File 00020.mpls was added as title #1
Title #00012.mpls has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 00800.mpls is equal to title 00500.mpls and was skipped
Title 00850.mpls is equal to title 00500.mpls and was skipped
Title 00801.mpls is equal to title 00500.mpls and was skipped
Title 00851.mpls is equal to title 00500.mpls and was skipped
File 00350.mpls was added as title #2
File 00351.mpls was added as title #3
File 00352.mpls was added as title #4
File 00353.mpls was added as title #5
Title #00354.mpls has length of 119 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00355.mpls has length of 96 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00356.mpls was added as title #6
File 00357.mpls was added as title #7
File 00358.mpls was added as title #8
File 00359.mpls was added as title #9
File 00360.mpls was added as title #10
File 00361.mpls was added as title #11
File 00362.mpls was added as title #12
File 00364.mpls was added as title #13
File 00022.mpls was added as title #14
File 00261.mpls was added as title #15
File 00261.mpls(4) was added as title #16
Title #00122.m2ts has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00123.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00720.m2ts has length of 17 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00600.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00200.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00601.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00250.m2ts has length of 105 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00251.m2ts has length of 78 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00252.m2ts has length of 61 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00253.m2ts has length of 90 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00254.m2ts has length of 34 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00255.m2ts has length of 117 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00256.m2ts has length of 90 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00263.m2ts was added as title #17
File 00264.m2ts was added as title #18
Title #00260.m2ts has length of 106 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00270.m2ts has length of 9 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00133.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00262.m2ts was added as title #19
Title #00259.m2ts has length of 39 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00342.m2ts was added as title #20
File 00363.m2ts was added as title #21
File 00340.m2ts was added as title #22
Title #00341.m2ts has length of 40 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 1 titles into directory F:/Video/Movies/Skyfall
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '9038659584'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038659584'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038659584'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038659584'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038659584'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038659584'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '9038659584'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '9038917632'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038917632'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038917632'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9038917632'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '9039900672'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '9044490240'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '9044490240'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '13493403648'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '13493403648'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '13493403648'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '13493403648'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '13493403648'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00800.m2ts' at offset '13493403648'
Failed to save title 0 to file F:/Video/Movies/Skyfall/Skyfall_t00.mkv
Encountered 28 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
0 titles saved, 1 failed

I should mention that all of these discs play fine in a regular blu-ray player. Is there a drive that is better for reading standard blu-rays?

1. Helpful reminder that standard Blu-Ray issues (non-UHD BD) are typically discussed in this subforum:

https://www.makemkv.com/forum/viewforum.php?f=8

Also titled "Blu-ray discs" in the Forum Index.

2. What version of MakeMKV are you using? This information is important in order for forum members to better advise.

As was pointed out, when dealing with BD issues, the BD forum is the normal place to work from. Especially since BDs don't have all the worries about firmware version and drive type that UHD has.

That said, the issue is that the disk isn't readable in spots. Cleaning it should be your first priority; There's more information about that in this topic. Most likely, the DRIVE STATUS errors are the drive spending too much time trying to read the smudged areas, and the operating system getting impatient.