www.makemkv.com

Has both the unrated and theatrical versions on one disc. The attached zip is for the unrated version. Both versions of the movie play fine on an Xbox One. Just want to know if it's disc errors or something else causing the issues.

thanks.

Did MakeMKV say it couldn't save the file?

AV sync messages are common on disk where multiple "cuts" exist, and they're more "informational" message than "must do something about" errors.

(no, I have not downloaded the ZIP and extracted it)

yeah, it ended with "0 titles saved, 1 failed." Here's the log:

004007:0010 AV synchronization issues were found in file 'C:/temp/American_Gangster_t05.mkv' (title #6)
004008:0010 AV sync issue in stream 1 at 0:00:00 with duration of 32ms : 3 frame(s) dropped to reduce audio skew to +9.708ms
004008:0010 AV sync issue in stream 1 at 0:00:00 with duration of 41.708ms : encountered overlapping frame, audio skew is +9.708ms
004008:0010 AV sync issue in stream 1 at 0:19:49.354 with duration of 0.791ms : encountered overlapping frame, audio skew is +10.5ms
001003:0020 DEBUG: Code 45045000 at n]b0~$o-o?V5vbG:khR:121265821
001003:0020 DEBUG: Code 0 at 7(:bJRPje>S[z:y!Z~".~:121267661
001003:0020 DEBUG: Code 0 at 7(:bJRPje>S[z:y!Z~".~:121267661
001003:0020 DEBUG: Code 0 at 7(:bJRPje>S[z:y!Z~".~:121267661
001002:0020 LIBMKV_TRACE: Exception: Error while reading input
005003:0000 Failed to save title 5 to file C:/temp/American_Gangster_t05.mkv
005004:0080 0 titles saved, 1 failed
005037:0204 Copy complete. 0 titles saved, 1 failed.
Application exited at Thu Aug 30 18:24:35 2018

If you're using version 1.12.3, pull down the 1.12.2 version and try that. https://makemkv.com/download/old/

yep, it worked with 1.12.2. Still AV Sync errors in the log, but it saved successfully and could be played afterwards. Attached is the log. thanks.

Confirmed bug in 1.12.3 . It fails (for subset of BD discs) if any subtitle track is selected.