www.makemkv.com

The files pulled up are both 14GB files and neither could be saved, get TRACK FOLLOWING ERROR. The correct playlist (I opened the contents and found 00016.m2ts and it is 15GB) is not even being found. Tried adjusting the title search through a variety of intervals, nothing is working.

Story of O, Netflix N.A.

Debug:
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882898944'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882900992'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882900992'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882900992'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882900992'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882900992'
DEBUG: Code 1073741829 at l.=[)p[_HFpS#)=V;6:121262969
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
DEBUG: Code 100927744 at l.=[)p[_HFpS#)=V;6:121262969
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882898944'
DEBUG: Code 0 at Uqj@95l~5sd0]0 U<lCP:121263291
DEBUG: Code 0 at z:XU`$c@Jl!p?^EYch+6:121262302
DEBUG: Code 0 at Uqj@95l~5sd0]0 U<lCP:213130812
DEBUG: Code 431103 at Uqj@95l~5sd0]0 U<lCP:29393286
DEBUG: Code 0 at K}wjAYQ,p'<kFY]]d6(,W:29398967
DEBUG: Code 0 at K}wjAYQ,p'<kFY]]d6(,W:29398967
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 1 to file /Volumes/Seagate Bac/#movies/dvd/The_Story_of_O_t01.mkv
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882671616'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882671616'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882671616'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882671616'
Error 'Posix error - Input/output error' occurred while reading '/dev/rdisk2' at offset '882671616'
DEBUG: Code 1073741829 at l.=[)p[_HFpS#)=V;6:121262969
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
DEBUG: Code 100860416 at l.=[)p[_HFpS#)=V;6:121262969
Error 'Scsi error - MEDIUM ERROR:NO SEEK COMPLETE' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '882671616'
DEBUG: Code 0 at Uqj@95l~5sd0]0 U<lCP:121263291
DEBUG: Code 0 at z:XU`$c@Jl!p?^EYch+6:121262302
DEBUG: Code 0 at Uqj@95l~5sd0]0 U<lCP:213130812
DEBUG: Code 430992 at Uqj@95l~5sd0]0 U<lCP:29393286
DEBUG: Code 0 at K}wjAYQ,p'<kFY]]d6(,W:29398967
DEBUG: Code 0 at K}wjAYQ,p'<kFY]]d6(,W:29398967
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 2 to file /Volumes/Seagate Bac/#movies/dvd/The_Story_of_O_t02.mkv
8 titles saved, 2 failed

See http://makemkv.com/forum2/viewtopic.php?f=8&t=14330

Mike has said if MakeMKV comes up with a wrong guess, he wanted the information requested in this topic to help refine the program.

Awesome, will do what is asked. Thank you for the response.

Unable to backup the disc.

MakeMKV v1.10.2 darwin(x86-release) started
Debug logging enabled, log will be saved as /Users/jonathan/MakeMKV_log_1.txt
Optical drive "BD-RE MATSHITA BD-MLT UJ267AM 1.00d" opened in OS access mode.
Backing up disc into folder "/Volumes/Seagate Bac/#movies/dvd/backup/BDROM"
Loaded content hash table, will verify integrity of M2TS files.
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '890105856'
DEBUG: Code 0 at 6BX6bp@II@V&n=h}|>f:213134354
DEBUG: Code 0 at 6BX6bp@II@V&n=h}|>f:29397564
DEBUG: Code 0 at 3nD2->a# 4k0phKev8l5:121265108
Backup failed
Backing up disc into folder "/Volumes/Seagate Bac/#movies/dvd/backup/BDROM"
Loaded content hash table, will verify integrity of M2TS files.
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading '/BDMV/STREAM/00016.m2ts' at offset '893448192'
DEBUG: Code 0 at 6BX6bp@II@V&n=h}|>f:213134354
DEBUG: Code 0 at 6BX6bp@II@V&n=h}|>f:29397564
DEBUG: Code 0 at 3nD2->a# 4k0phKev8l5:121265108
Backup failed

Track following errors are caused by badly manufactured disks, scratches, dirty disks, and defects in the drive, in no particular order.

Dirt (often fingerprints) is easily dealt with, cleaning with a soft, damp cloth. Scratches can be small enough to be almost invisible, but still cause problems for the laser. Badly manufactured disks can only be dealt with by getting the disk replaced.

Drive failures... well, can you read other disks?

Track following errors are caused by badly manufactured disks, scratches, dirty disks, and defects in the drive, in no particular order.

Upon closer examination, it is badly manufactured. Strange lines running the width of the disc and making sharp turns - looks like if you break a CD/DVD.

can you read other disks?

As long as they're not bad.