www.makemkv.com

I've successfully ripped every disc from the Twin Peaks - The Entire Mystery box set with the exception of disc 5 which gives me "The volume key is unknown for this disc - video can't be decrypted" error repeatedly. I uninstalled and reinstalled the newest version for Mac (I'm a paid/registered user) with no change in results. Using Samsung SE-506 external drive. I've ripped hundreds of discs with no errors.

Any ideas? Thanks!


MakeMKV v1.10.2 darwin(x86-release) started
Optical drive "DVD+R-DL MATSHITA DVD-R UJ-868 KB19d" opened in OS access mode.
Optical drive "BD-RE TSSTcorp BDDVDW SE-506CB TS01d" opened in OS access mode.
Using direct disc access mode
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0757774B67E0FED1D77D28725E5D8E15F73 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..07F451F4533F735ECFE139912BAE42BC34F to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0834A875F81D6648C9A559C000CADF3CA49 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0A4B82E600CC46C27A91FBB3852D1D28876 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0826DCD54C0B8EEFD51374B6B7F2F157CA3 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0CA7F14E7987FAB646A82F01046B5ACED06 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0D3110838D262D95F19C49AA8A8CF0B816E to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..03A39F4E089CB5C3342969D5C51E3B78D6A to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0412FFE26F9E7619A3A55E5F87C3DBB1EDF to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0528A3C88B2A914DDFADE69829039013210 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0AC596814300EBD41DBBEF6DB40FA454F98 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..06F5A07B17CDBD4F90115419B0D7DCC58ED to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0C16735B48A566629F4CA0364C794AACE2C to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E4585D6493BEF3E27C65FB8A07D590723C to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..00B9DB492C7225F4655787A4837CE342C30 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E09D69EC94A60905C2F6898FE8EF89F70A to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0C72E89B206A36B78B7176C038919DB3CDD to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..08D846ACECD1B1D5BEA68FBB90EB99E4E5A to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..00531CEED9202C2790D763CEBC08E2E7B5C to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..096B6082EEC01D15ED1336B780DD70EC6F5 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:9161e71e51e8a96c:TSSTcorp BDDVDW SE-506CB TS01'
Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive
Highest AACS version is v62 , MKB saved as /Users/travishill/.MakeMKV/MKB_v62_MIAMI_VICE_S1D1.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

Unfortunately, the IO errors at the beginning of the load of this disk prevents MakeMKV from generating a proper key to exchange with the drive. That situation needs to be dealt with first.

The first thing to try is cleaning the disk. Yes, even if it is fresh from the package and "looks perfect". Damp, soft cloth, preferably cotton or microfiber.

Thanks for your reply. I tried to clean the disc a couple of times with the exact same error.

What ended up working for me was downloading Aurora Blu-Ray Copy (free) and using it to make an ISO file. I then used MakeMKV to create the files from the ISO. The disc plays fine in the Samsung Blu-Ray player, my Sony player, and Aurora had no problem reading to create the ISO.

I hope this helps anyone else who may encounter the error.

Glad you come up this a solution but could you tried this just to see :

1. Open MakeMKV.
2. Put the disc in the drive.
3. Click on Backup, put the directory and uncheck "Decrypt video files".
4. It would read.
5. Open the Backup with MakeMKV and hopefully it would work.