www.makemkv.com

I just received my copy of Joy today and tried to rip it with the latest version (1.9.10) of MakeMKV under Windows 10 x64. The drive is a Samsung / TSSTCorp SE-506AB with firmware TS01. Protection is reported as AACS v57, BD+ v2016.3. After opening the disc, I get the following error:

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MakeMKV BETA popup
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BD+ code processed but no FUTs were obtained, errors may follow
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OK
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The log reads

MakeMKV v1.9.10 win(x64-release) started
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Loaded 204 SVQ file(s)
Processing BD+ code, please be patient - this may take up to few minutes
Processing BD+ code using generic SVQ from builtin/00000.svq
Saved BD+ dump file as C:\Users\Sebastian\.MakeMKV/dump_Joy_Alles_au_er_gew_hnlich_E2DC86E7070B8A1B_D3.tgz

The file is there, I just checked.

I then went on and ripped the main movie:

Title information
Name: Joy – Alles außer gewöhnlich
Source file name: 00800.mpls
Duration: 2:04:00
Chapters count: 24
Size: 29.7 GB
Segment count: 1
Segment map: 800
File name: Joy_–_Alles_außer_gewöhnlich_t02.mkv

No errors were reported during the ripping process, but the resulting video is full of artifacts.

Saved BD+ dump file as C:\Users\Sebastian\.MakeMKV/dump_Joy_Alles_au_er_gew_hnlich_E2DC86E7070B8A1B_D3.tgz

Send that file to svq@makemkv.com, so that Mike can process it. You can find more information here: /svq/ .

Thanks, done. Is there a way to tell when I can rip the disc? Simply try every other day until it works?

It is rare that Mike announces that he's created an SVQ file. When I have had the issue, I just tried the rip about once per week.

Mike's schedule seems to be rather erratic, so sometimes it is just a day, other times it's been a couple of weeks.

Processing BD+ code using disc-specific SVQ from C:\Users\Sebastian\.MakeMKV/0000019c.svq
BD+ code processed, got 1 FUT(s) for 1 clip(s)

Yay! Thanks Mike!

Same problem here with italian version.
I sent the dump to svq@makemkv.com.

Today all is working.

Well done!