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Good afternoon,

I'm having issues with the Extremely Loud & Incredibly Close blu-ray that I'm hoping someone can help with. The error log is copied below. I'm guessing this is either an error with the drive (hope not as less than one month old) or the disc. Any suggestions greatly appreciated.

Thanks,

Rich

MakeMKV v1.9.10 win(x86-release) started
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Title #00053.mpls has length of 50 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00007.mpls was added as title #0
Title #00120.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00100.mpls was added as title #1
File 00101.mpls was added as title #2
File 00002.mpls was added as title #3
File 00055.mpls was added as title #4
Title #00054.mpls has length of 29 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00040.m2ts has length of 112 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00023.m2ts has length of 107 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00001.m2ts has length of 109 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00067.m2ts was added as title #5
File 00066.m2ts was added as title #6
Title #00013.m2ts has length of 50 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00070.m2ts was added as title #7
File 00062.m2ts was added as title #8
Title #00012.m2ts has length of 23 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00071.m2ts was added as title #9
Title #00052.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00051.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00050.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00049.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00048.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00047.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00065.m2ts was added as title #10
Title #00046.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00044.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00043.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00042.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00041.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00039.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00038.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00037.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00035.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00034.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00024.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00022.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00021.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00016.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00068.m2ts was added as title #11
Title #00045.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00004.m2ts has length of 19 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00010.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00064.m2ts was added as title #12
Title #00003.m2ts has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00002.m2ts has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00011.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00005.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00072.m2ts was added as title #13
Title #00014.m2ts has length of 29 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00008.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00007.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00009.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00006.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 1 titles into directory V:/Movies
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '12664762368'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '12664766464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '12664766464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '12664766464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '12664766464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '12664766464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '12664762368'
Failed to save title 1 to file V:/Movies/EXTREMELY_LOUD_AND_INCREDIBLY_CLOSE_t01.mkv
0 titles saved, 1 failed

The sequence of errors could be a bad spot on the disk (even just a fingerprint), or it could be the drive going off-line for some reason. So cleaning the disk is the first thing to do.

Internal desktop drive, internal laptop drive, or external? Each has different reasons for why it might go off-line in the middle of a rip.

Thanks Woodstock. It is an external drive; Samsung SE-506. I've tried cleaning the disc a couple of times but will give it another go.

USB-powered externals can run out of power if they reach full speed on reads. And for longer tracks, MakeMKV can read in excess of 16x if there is no restriction on writing the results to disk.

It is important that they be plugged in to a port that has full power available, which means either a powered hub or a port on the computer, and if the computer is a laptop, it should be plugged in for the rip. They'll work fine without full power at lower speeds, but MakeMKV tries to rip at the fastest speed the system can handle...

Thanks Woodstock. I've had a few more attempts and played around with the power settings a bit, but still no luck. The laptop was plugged in but maybe the USB connection is the issue.

I've followed the link in your signature to create an error log so have emailed this through to the support address to see if that helps.

Thanks again for your help.