www.makemkv.com

Just got The Pacific BD for Christmas, and would like to rip this into Plex. Make MKV is coming up with "Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE'". I'm having the same problem with The Sound of Music BD. I did find a post from 2011 about this (for The Pacific), so I tried opening Make MKV, then inserting and opening the disc (didn't work), followed by inserting the disc then opening Make MKV (also didn't work). Rebooting the computer didn't work, either. I am running version 1.9.8 on a Mac running OS X 10.11.1. I'm not a techie, so I'm not sure what to do at this point.

Any help is greatly appreciated. Merry Christmas!!

Mark

Could you enable debug logging, try the rip again (at least the scan phase), and post the log here in a message?

There are a number of things that can cause the failure you describe, and the log will help narrow them down. Things like not running MakeMKV with high enough privileges to talk to the hardware itself, or error in reading parts of the directory.

Here is the log:

Debug log started at Sat Dec 26 16:50:02 2015 , written by MakeMKV v1.8.9 darwin(x86-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.9 darwin(x86-release) started
001004:0000 Debug logging enabled, log will be saved as /Users/schulke/MakeMKV_log.txt
002010:0000 Optical drive "BD-RE HL-DT-ST BD-RE BE12LU30 4261d" opened in OS access mode.
005075:0000 The new version 1.9.8 is available for download at /download
003007:0000 Using direct disc access mode
DAFD=PAAAADAAAAEABDQUEAQEBAQ==
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E0C757FE08B9C539E9CD319D4092913ECE to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0C1E2F06B37E67E369541A09069F02DB926 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 1 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0514FB6D29463CE63815966608D2A7BD06C to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 2 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..011CF398C324A20C326F9AA9E21AC96C34B to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 3 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..08B43AE5E10D17D20682FE2EEEE820956E8 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 4 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..08EF9C58114AD7B9EB2AF05066FEFE30ABD to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..090E8B5991629BCCF41DB8B07E4342DE65D to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 1 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..074FB05C6267F7AD976C29F8287439379D5 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 2 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..03BB79B61EFF1E8FEC5F2E0BAE20B33A78E to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 3 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0A9685101F101D17C2AAF017245CC97AA70 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 4 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..01A254D0574C2E8656208017A3F0A1629F2 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0D36114E129334F430C187686F8ABD5CAF8 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 1 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..026D413CFC45602F238B233CEC5705E5E08 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 2 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0CF227F39355D81B66973F5D60092519D49 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 3 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0A481A87EB6D328B9442C59BD0C7EECA4C7 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
001003:0020 DEBUG: Code 4 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..04487666B41689436A508CBE514BD7A9961 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0BFCC179E9079D80DD61FFA56A4FF3C72DA to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 1 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0FCCFC70DEFFC87CE809F66691D147A2687 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 2 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..043376A4AA0696BCE4A995977435851D261 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 3 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0D3D40AC39156313D0B64C98224866AB51B to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 4 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0ACECAE8C4A44D1EF36EC4717B54E305B1E to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..07F35B8CE486E06B12F07C1B2FA81C08FA8 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 1 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..07DF8A4265F32F189B524E7641CE2A544BC to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 2 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0AD904E1866436BEFCEB681DC711EA9B7FD to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 3 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..002106E3E890895C612795A33F117474BA4 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 4 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..07FDA8BD0AA6610B607C281080E61B4A619 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E3A134227C32CA189CB340444C9E9F368A to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 1 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0A03EE87F4496ED5564A83C21A2B262AFA1 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 2 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0CCC4BC9068ABAFC63689EE338FE4DCB136 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 3 at .^~1,V%#{= B+JV,O>:29394643
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E0608ED57D509AD9C1B0E36E3C7E94D14D to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
001003:0020 DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130743
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:29395218
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:4db3571cae823ab8:HL-DT-ST BD-RE BE12LU30 4261'
DEBUG: Code 0 at )NfXM4wCqpL3>xb5I:213130283
001003:0020 DEBUG: Code 0 at .^~1,V%#{= B+JV,O>:121264487
001003:0020 DEBUG: Code 4 at .^~1,V%#{= B+JV,O>:29394643
003306:0000 Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive
003341:0000 Highest AACS version is v56 , MKB saved as /Users/schulke/.MakeMKV/MKB_v56_INSIDE_OUT.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted
001003:0020 DEBUG: Code 0 at `sP%&'wC[Yu^ES:213131962
001003:0020 DEBUG: Code 0 at `sP%&'wC[Yu^ES:29397288
005010:0000 Failed to open disc


Mark

001005:0000 MakeMKV v1.8.9 darwin(x86-release) started

OK, you're running a version of MakeMKV that is approaching its THIRD birthday (MakeMKV v1.8.9 released 02/27/2014 ), that could talk to Blu-ray drives up through AACS version 46. Any disk you put in your drive with an AACS version after that will make that drive incompatible with BDs, until you update MakeMKV.

Please try version 1.9.8.

Well, if it had been a snake it would have bit me. Can't believe I didn't see that my version was out of date. I guess I transposed the 8 and 9 to get 1.9.8. Thanks for the help, that has done the trick!

Mark

Don't feel bad - a few years ago when Mike released 1.7.10, people thought was older than 1.7.9, because ".10" of something is smaller than ".2", ".3", etc. That was a bit of a confusing month or so!