"Device is currently busy" on Total Recall

[dlaugh]

I'm consistently getting a this error in working on Total Recall blu-ray:

Error 'OS error - {Device Busy} The device is currently busy.' occurred while reading '/BDMV/STREAM/00000.m2ts' at offset '17490505728'

I have some errors on other disks that I may post separately on, but in general things work well for me (I've gotten through ~100 disks so far, both regular DVD and blu-ray).

Any ideas?

[crowfax]

Turn on debug in the preferences and post the whole log.

[dlaugh]

Sorry, should've done so on the first go-round. Here it is:

Debug log started at Sun Nov 21 03:40:53 2010 , written by MakeMKV v1.6.2 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.6.2 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Valued Customer/MakeMKV_log.txt
003007:0000 Using direct disc access mode
005053:0308 This functionality is shareware. You may evaluate it for 30 days after what you would need to purchase an activation key if you like the functionality. Do you want to start evaluation period now?
005050:0000 Evaluation version, 30 day(s) out of 30 remaining
DISCID=DEC2DA6FA24A146BA2E998FABD936C4E28A29AC0
003307:0000 File 00000.mpls was added as title #0
003025:0000 Title #00001.mpls has length of 39 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00002.m2ts has length of 19 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00003.m2ts was added as title #1
003307:0000 File 00004.m2ts was added as title #2
003025:0000 Title #00006.m2ts has length of 65 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00007.m2ts has length of 34 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00008.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00009.m2ts has length of 9 seconds which is less than minimum title length of 120 seconds and was therefore skipped
005011:0000 Operation successfully completed
005014:0000 Saving 1 titles into directory F:/Video Output 2
002003:0000 Error 'OS error - {Device Busy}
The device is currently busy.' occurred while reading '/BDMV/STREAM/00000.m2ts' at offset '17040273408'
001003:0020 DEBUG: Code 0 at 0o<[N+g#o1%|/mia:213137091
001003:0020 DEBUG: Code 2147483665 at C@k1k2cOwjb>Z=Fw0i:29395839
001003:0020 DEBUG: Code 2147483665 at C@k1k2cOwjb>Z=Fw0i:121261727
002003:0000 Error 'OS error - {Device Busy}
The device is currently busy.' occurred while reading '/BDMV/STREAM/00000.m2ts' at offset '17040273408'
001003:0020 DEBUG: Code 0 at it5[Ba&%1(Ycq#(nLA<:121263958
001003:0020 DEBUG: Code 0 at 4[XX/VGo,o,itCCBLt{E:29394298
001003:0020 DEBUG: Code 0 at Pwu8ABS9z?EQ\@cl8YC5:121261681
001003:0020 DEBUG: Code 0 at 4[XX/VGo,o,itCCBLt{E:29394183
001003:0020 DEBUG: Code 8320446 at 4[XX/VGo,o,itCCBLt{E:29393309
001003:0020 DEBUG: Code 0 at se#Wjk$|<_4^GI!MuC-~~:29397449
001002:0020 LIBMKV_TRACE: Exception: Error while reading input
005003:0000 Failed to save title 0 to file F:/Video Output 2/title00.mkv
005004:0080 0 titles saved, 1 failed
005037:0204 Copy complete. 0 titles saved, 1 failed.
001003:0020 DEBUG: Code 2147483665 at KiNt*l4r%!}~DfPa:121264533
001003:0020 DEBUG: Code 2147483665 at KiNt*l4r%!}~DfPa:121264533
001003:0020 DEBUG: Code 2147483665 at KiNt*l4r%!}~DfPa:121264533
001003:0020 DEBUG: Code 2147483665 at KiNt*l4r%!}~DfPa:121264533

[and then it repeats that code many, many times until I quit the program]

[setarip_old]

@dlaugh

Hi!

Have you tried cleaning the original, comercial Blu-ray disc, shutting down your system and then rebooting (cold start)?

[dlaugh]

I have, unfortunately, yes.

I should add that this error appears to lock my drive entirely -- it will not work at all until reboot.

[mike admin]

This looks like a physically damaged disc.

[dlaugh]

For the record, in case anyone comes here after searching for a similar error:

I was at Fry's and decided to look around to see if they had some uber-disc cleaning solution. Didn't find that, but I did find myself in the drive aisle and thought, well, a new blu-ray drive here is only $60, why not just get a second drive and see if that works?

It did. My new Samsung drive can read basically all the discs the LG drive choked on. Odd. The LG handled ~100 discs, but had problems on 3 or 4 of the type described in the posts above. The Samsung handled those without complaint. Problem solved, though not necessarily explained.

Thanks, all, for the suggestions.

[setarip_old]

One sign of a weakening/failing drive is inconsistent behavior - and that seems to be what you're experiencing.

I previously suggested cleaning the disc. Now I'd suggest that you might want to try running a cleaning disc on your older drive. Maxell makes one that sells for about $10US...

[setarip_old]

@dlaugh

Just curious to know if you tried cleaning your older problematic drive and, if so, what the results were...

[dlaugh]

I have not, yet. And I may have misstated the age of the drive. The whole computer is only about 2 months old, including this blu-ray drive (which came with the computer). I may still clean it though. If I do I'll report back.

[setarip_old]

Yes, even if it's chronologically only a couple of months old, based on the number of discs it's processed, you probably should try cleaning it...