Fatal Error on Disney Diamond Edition Blu Ray

[boogy886]

It looks like an old issue, that I have found some old threads on, but according to those threads the issues were always resolved with a new release.

It takes several minutes to load the disc, and I never get to the title selection window. I get a "fatal error. MakeMKV will now close." This has happened on the Diamond Edition of The Little Mermaid and 101 Dalmatians. Both are retail versions purchased via Amazon or Target.

Any ideas on how to resolve this issue?

Thanks!

[Woodstock]

Do you have debug logging turned on, and does the log contain any error messages? See link in signature for how to turn it on, if you haven't already.

[boogy886]

Sure thing. I have the debug logging turned on, here are the logs. There doesn't appear to be an error there, it crashes after it finds all of the titles. (Unless the CSF6 and CSF9 are some sort of error codes.)


Debug log started at Tue Mar 24 01:17:11 2015 , written by MakeMKV v1.9.1 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.9.1 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\E6430/MakeMKV_log.txt
003007:0000 Using direct disc access mode
005050:0000 Evaluation version, 18 day(s) out of 30 remaining
DAFD=PAAAADAAAAEABDQkEHgACAQ==
DCE=PChvwc+ub8KKLl4zMBMwc4C48q2HEi+NjRZeqL4ZngDh3MYLUopH+lc3fi44WfrRDH79JnzXipM3/GB+LZYglGYqXSlAaL2BDWhY+BTjvxfGdvdZU64N8mW7keQrqCsooKVGTB0NF4gyQRE8T25PGb8xCOuSTfYEGw==
DCE=6vGly8ksKDdK0WT+Up/GQyygvrLx9YoD8BQyTCdTEMOCbMKvFsj4MDrzSzA1Zp3VPRItDbkH5FbysyuxP/VwTGV0XQLkJmWy414xoKQRjd1EhORgF/MwLt6kFzIK5+h4jCgEiA1X3O8hGBNqR1Gc8KPga3p2FJvsiw==
DISCID=1200A04D0B18E25593275364710416D7A2C16811
003307:0000 File 00800.mpls was added as title #0
003307:0000 File 00302.mpls was added as title #1
003307:0000 File 00304.mpls was added as title #2
003307:0000 File 00305.mpls was added as title #3
003307:0000 File 00331.mpls was added as title #4
003307:0000 File 00390.mpls was added as title #5
003025:0000 Title #00000.mpls has length of 30 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00020.mpls was added as title #6
003025:0000 Title #00070.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00071.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00072.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00060.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00061.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00062.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00050.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00051.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00052.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00081.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00080.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00310.mpls was added as title #7
003025:0000 Title #00073.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00053.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00063.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00320.mpls was added as title #8
003309:0000 Title 00341.mpls is equal to title 00800.mpls and was skipped
003307:0000 File 00360.mpls was added as title #9
003025:0000 Title #00002.m2ts has length of 30 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00003.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00004.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00005.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00006.m2ts has length of 24 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00007.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00008.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00009.m2ts has length of 48 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00010.m2ts has length of 38 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00011.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00012.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00013.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00014.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00015.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00016.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00017.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00018.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00019.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00020.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00021.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00022.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00023.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00024.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00025.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00026.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003309:0000 Title 00040.m2ts is equal to title 00800.mpls and was skipped
003307:0000 File 00048.m2ts was added as title #10
003025:0000 Title #00049.m2ts has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00051.m2ts was added as title #11
003307:0000 File 00054.m2ts was added as title #12
003025:0000 Title #00055.m2ts has length of 27 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00056.m2ts was added as title #13
003025:0000 Title #00057.m2ts has length of 103 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00058.m2ts was added as title #14
003025:0000 Title #00059.m2ts has length of 112 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00060.m2ts has length of 90 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00061.m2ts was added as title #15
003307:0000 File 00062.m2ts was added as title #16
003307:0000 File 00063.m2ts was added as title #17
003307:0000 File 00064.m2ts was added as title #18
003307:0000 File 00065.m2ts was added as title #19
003307:0000 File 00066.m2ts was added as title #20
003307:0000 File 00067.m2ts was added as title #21
003307:0000 File 00068.m2ts was added as title #22
003307:0000 File 00069.m2ts was added as title #23
003025:0000 Title #00071.m2ts has length of 33 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00072.m2ts was added as title #24
003307:0000 File 00073.m2ts was added as title #25
003025:0000 Title #00074.m2ts has length of 65 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00075.m2ts has length of 102 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00076.m2ts has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00077.m2ts was added as title #26
003307:0000 File 00078.m2ts was added as title #27
003307:0000 File 00079.m2ts was added as title #28
003307:0000 File 00080.m2ts was added as title #29
003307:0000 File 00081.m2ts was added as title #30
003307:0000 File 00082.m2ts was added as title #31
003307:0000 File 00083.m2ts was added as title #32
003307:0000 File 00084.m2ts was added as title #33
003025:0000 Title #00085.m2ts has length of 82 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003307:0000 File 00086.m2ts was added as title #34
003025:0000 Title #00091.m2ts has length of 74 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00092.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00093.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00094.m2ts has length of 97 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00095.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00096.m2ts has length of 98 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00097.m2ts has length of 19 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00098.m2ts has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00099.m2ts has length of 31 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00100.m2ts has length of 31 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00101.m2ts has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00102.m2ts has length of 92 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00103.m2ts has length of 75 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #00104.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
005011:0000 Operation successfully completed
csf9
csf6
Application exited at Tue Mar 24 01:21:45 2015

[Woodstock]

The two codes at the end of the log probably ARE what will point Mike to the reason, but we will have to wait for him to read this.

Emailing a copy of the log to support@makemkv.com can sometimes make that happen sooner, if you refer to this thread in the email.

[boogy886]

Email was sent on Tuesday. Have not heard back. I have also not received any confirmation that my email was received, is this normal? I am by no means saying that my problem is the most important problem, and it needs to be attended to now, just want to make sure my information was received.

[Woodstock]

Yes, no acknowledgement is normal. I cheat - it I want to know when Mike gets the email, I send him a link to the file, rather than emailing it, so I can see when he retrieved it.

The last file set I sent to him, I got a response about 4 days later with how to work around the navigation error on the disk.

[boogy886]

Still no response on this. Still within the realm of normal length of no response? Is it possible my error logs weren't received? Or is it just low on the totem pole?
Thanks!

[Woodstock]

Have you tested the BD with v1.9.4 yet? It is possible he fixed the problem, and just didn't acknowledge it....

[boogy886]

No, I sure haven't, but I will try now

[Lstewart2525]

My experience has been similar to Woodstock's in that you get no response to your email, but you often see a fix down the road on a new version. Thus, for this site, I have adopted the maxim, "All things in due time." Really, if you think about it, for one guy to have to cover all these issues, many resulting from the alteration of the copy-protection schemes he must encounter is extraordinary. OK, I know like I sound like an ### kisser, but lord knows I don't have what it takes to continually perfect something this complex. My propeller just doesn't spin that fast.

So yeah, "All things in due time." But it is nice that you took the time to elucidate the problem and send in your results as specified!

[boogy886]

My experience has been similar to Woodstock's in that you get no response to your email, but you often see a fix down the road on a new version. Thus, for this site, I have adopted the maxim, "All things in due time." Really, if you think about it, for one guy to have to cover all these issues, many resulting from the alteration of the copy-protection schemes he must encounter is extraordinary. OK, I know like I sound like an ### kisser, but lord knows I don't have what it takes to continually perfect something this complex. My propeller just doesn't spin that fast.

So yeah, "All things in due time." But it is nice that you took the time to elucidate the problem and send in your results as specified!

I completely agree, Mike is doing one hell of a job with this product. I was able to rip The Little Mermaid last night without issue, I'll try 101 Dalmatians tonight.

Thanks everyone!