Celine Dion- A New Day

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kenliles
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Joined: Fri Jun 11, 2010 1:48 pm

Celine Dion- A New Day

#1 Post by kenliles » Tue Jul 20, 2010 7:17 pm

Disk 1 produces audio only - no video in MKV main title file
Disk 2 is OK

using MKV for Mac

ken

mike admin
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Re: Celine Dion- A New Day

#2 Post by mike admin » Wed Jul 21, 2010 8:40 am

Please provide debug log per instructions at http://www.makemkv.com/faq/item/8/catid/6

kenliles
Posts: 8
Joined: Fri Jun 11, 2010 1:48 pm

Re: Celine Dion- A New Day

#3 Post by kenliles » Wed Jul 21, 2010 5:40 pm

Done - sent to support e-mail;
thanks Mike

mike admin
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Re: Celine Dion- A New Day

#4 Post by mike admin » Thu Jul 22, 2010 6:25 am

Your log shows no errors so your MKV file does have video, but you're unable to play it. Most likely it's VC-1 video and its playback on Mac is tricky. Please download and run mediainfo on the MKV file to confirm it's VC-1. It it is please see Mac sub-forum for tips.

kenliles
Posts: 8
Joined: Fri Jun 11, 2010 1:48 pm

Re: Celine Dion- A New Day

#5 Post by kenliles » Thu Jul 22, 2010 5:42 pm

just verified...Yes it is in fact VC-1

I'll look for mac solutions
thanks very much

ken

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