Big Hero 6 - Always Fails, have tried multiple discs/copies

[TheMountainThatRoars]

Hello,

Really hoping someone can point me in the right direction here. I have tried to rip my retail copy of BH6, a Redbox version, a Netflix version, and today a copy from my local Library. My retail disc has never been physically played until I put it in the BR drive (we used the DVD). I have cleaned all of them with mild detergent and a soft cloth as well as solutions marketed for disc repair.

The drive has ripped my entire library without issue, so I don't believe its the drive.

The full info is below. I would really appreciate any suggestions you all have.

Thank you!

----------------






MakeMKV v1.10.6 win(x64-release) started
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
File 00810.mpls was added as title #0
File 00307.mpls was added as title #1
Title #00150.mpls has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00151.mpls has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00160.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00161.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00020.mpls has length of 33 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00805.mpls was added as title #2
Title #00050.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00051.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00052.mpls has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00070.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00071.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00072.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00080.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00081.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00060.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00061.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00062.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00800.mpls was added as title #3
File 00802.mpls was added as title #4
File 00801.mpls was added as title #5
File 00310.mpls was added as title #6
File 00301.mpls was added as title #7
File 00302.mpls was added as title #8
File 00303.mpls was added as title #9
Title 00304.mpls is equal to title 00301.mpls and was skipped
Title #00021.mpls has length of 33 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00006.m2ts has length of 13 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00002.m2ts has length of 30 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00001.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00003.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00004.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00005.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00029.m2ts has length of 33 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00007.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00135.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00136.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00137.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00139.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00140.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00141.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00143.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00144.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00145.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00147.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00148.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00149.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00150.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00302.m2ts has length of 40 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00303.m2ts has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00306.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00307.m2ts was added as title #10
Title #00308.m2ts has length of 17 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00309.m2ts was added as title #11
Title #00310.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00311.m2ts has length of 17 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00312.m2ts has length of 17 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00314.m2ts has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00315.m2ts has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00316.m2ts has length of 21 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00317.m2ts was added as title #12
File 00318.m2ts was added as title #13
Title #00319.m2ts has length of 18 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00320.m2ts was added as title #14
File 00321.m2ts was added as title #15
File 00322.m2ts was added as title #16
Title #00323.m2ts has length of 101 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00324.m2ts has length of 72 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00325.m2ts has length of 21 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00326.m2ts was added as title #17
Title #00327.m2ts has length of 21 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00328.m2ts has length of 21 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00329.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00330.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00331.m2ts has length of 33 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00332.m2ts has length of 102 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00333.m2ts has length of 79 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00334.m2ts has length of 91 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00335.m2ts has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00336.m2ts has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00337.m2ts was added as title #18
Title 00805.mpls is equal to title 00800.mpls and was skipped
Operation successfully completed
Saving 1 titles into directory D:/Plex
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '12365789184'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '12365789184'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '12365789184'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '12365789184'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '12365789184'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Failed to save title 2 to file D:/Plex/Big_Hero_6_t02.mkv

[Woodstock]

Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00300.m2ts' at offset '12365789184'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '12365789184'

These errors are consistent with a USB drive that is hitting "over speed" for the available power. The drive starts spinning too fast, the power available is less than needed, and the drive resets, mid-rip. It then is off-line until it finishes the reset. But the top of the log, where it gives the drive model, isn't in what you posted, so this is just a guess.

Is the error always at the same offset, or does it move around if you try to rip multiple times? If it is an actual error in the disk, the offset will be the same, plus-or-minus a few counts. But if it jumps around, AND you are using an external USB drive that is powered by the USB cable, the fix is to plug into a fully-powered port.

If it came with a 2-head cable, the manufacturer knew it was marginal on a single USB port, but it does no good to plug in the two plugs into the same hub, if it doesn't have its own power supply.

[TheMountainThatRoars]

If it came with a 2-head cable, the manufacturer knew it was marginal on a single USB port, but it does no good to plug in the two plugs into the same hub, if it doesn't have its own power supply.

So, if I plugged the second USB into a wall outlet (phone charger) would that help to offset or am I just out of luck until I can get a bay drive?

Also, thank you so much for the quick response. Very much appreciated.

Edit: I will test it again to make sure, and see if it fails in the same place again.

[Woodstock]

If you have two (or more) USB ports on your computer, the two-headed cable should work. Exceptions are laptops, which often only guarantee full USB power when plugged in and charging.

MOST OFTEN, plugging ONE port into the computer itself will be enough to power drives made in the last couple of years. Newer drives will meet their speed specifications within the 2.5w of power a USB2 port has. If you have a USB3 port on the computer, which will "almost" always have at least 5w of power, that will work, too.

A hub, unfortunately, takes "one unit of power" (that 2.5w) and splits some of it to itself, and some to each thing plugged in, so the best you can hope fore is "less than one unit of power". Even separately-powered hubs do not always provide "full power" to all ports; The USB3 hub I got recently has 7 USB3 ports, but the power supply is only 5 amps... To fully power all 7 it should have at least 7 amps. (but I don't need that much power for my usage)

You'll only notice a problem when the drive spins up to top speed, and few applications can spin a drive faster than maybe 3 or 4x speed. Guess which one can?

Note that Mike has acknowledged that it would be a good idea to provide some sort of speed limit in MakeMKV. After a couple of years, though, I'm not counting on it happening very soon.

[TheMountainThatRoars]

Thanks for the explanation. Both USB ports I am using are 3.0 but I never thought to check to see if they are sharing power between the split cable.

I'll give it a shot with one cable and may as well try a wall outlet to cover all bases.

If worse comes to worse, I'll find someone with an internal drive willing to let me borrow it for an hour.

Again, many thanks for the help. I very much appreciate it.

[TheMountainThatRoars]

You'll only notice a problem when the drive spins up to top speed, and few applications can spin a drive faster than maybe 3 or 4x speed. Guess which one can?

Note that Mike has acknowledged that it would be a good idea to provide some sort of speed limit in MakeMKV. After a couple of years, though, I'm not counting on it happening very soon.

So I solved my issue with a new internal LG BR drive. And just today found out that Pioneer has a "quiet mode" that you have to disable with a driver. Ah well, the new drive rips at least twice as fast as the old external.

So, thanks for helping me target the issue. I really appreciate the assist. BH6 ripped perfectly on the first go round.