The Cell (Arrow, Disc 2) issue

[JERisBRISK]

So, the recent Arrow release of The Cell (2000) has 2 discs. The first one (UHD) backs up fine. The second one is Blu-ray. It plays fine in a UHD or Blu-ray player, but it spits out these errors in MakeMKV 1.18.1 using the keydb.cfg dated 5/28/2025 11:12PM.

Anyone else running into this?

Code: Select all

MakeMKV v1.18.1 win(x64-release) started
Using LibreDrive mode (v06.3 id=866A98CB9C4E)
Backing up disc into folder "C:/MakeMKV/backup/THE CELL DISC 2"
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '24609619968'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '24609683456'
udf: node fe/efe failed!
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '655360'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '655360'
udf: UDF mount: disc not properly formatted or damaged disc (rootdirs failing)
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '32768'
Backup failed

Additional data from MakeMKV:

Code: Select all

Drive Information
OS device name: D:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.03
Serial number: [omitted]
Firmware date: 2118-10-24 19:34
Bus encryption flags: 17
Highest AACS version: 81

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.03
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: THE CELL DISC 2
Timestamp: 2024-11-13 13:57:14
Protection: AACS v81
Data capacity: 45.83 Gb
Disc type: BD-ROM
Number of layers: 2
Channel bit length: 74,5 nm (25.0 GB max. per layer)

[MartyMcNuts]

So, the recent Arrow release of The Cell (2000) has 2 discs. The first one (UHD) backs up fine. The second one is Blu-ray. It plays fine in a UHD or Blu-ray player, but it spits out these errors in MakeMKV 1.18.1 using the keydb.cfg dated 5/28/2025 11:12PM.

Anyone else running into this?

Code: Select all

MakeMKV v1.18.1 win(x64-release) started
Using LibreDrive mode (v06.3 id=866A98CB9C4E)
Backing up disc into folder "C:/MakeMKV/backup/THE CELL DISC 2"
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 MOEM2QI3404' at offset '24609619968'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 MOEM2QI3404' at offset '24609683456'
udf: node fe/efe failed!
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 MOEM2QI3404' at offset '655360'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 MOEM2QI3404' at offset '655360'
udf: UDF mount: disc not properly formatted or damaged disc (rootdirs failing)
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 MOEM2QI3404' at offset '32768'
Backup failed

Additional data from MakeMKV:

Code: Select all

Drive Information
OS device name: D:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.03
Serial number: [omitted]
Firmware date: 2118-10-24 19:34
Bus encryption flags: 17
Highest AACS version: 81

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.03
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: THE CELL DISC 2
Timestamp: 2024-11-13 13:57:14
Protection: AACS v81
Data capacity: 45.83 Gb
Disc type: BD-ROM
Number of layers: 2
Channel bit length: 74,5 nm (25.0 GB max. per layer)

The drive is having trouble reading a section of the disc and seems to be running out of power. Ensure you are providing adequate power, either via USB-C, USB-A ports direct from the motherboard or a self powered USB hub (30w+). Cleaning the disc will probably also help!

[JERisBRISK]

The drive is having trouble reading a section of the disc and seems to be running out of power. Ensure you are providing adequate power, either via USB-C, USB-A ports direct from the motherboard or a self powered USB hub (30w+). Cleaning the disc will probably also help!

Interesting thought on the power angle... I'm using USB-C (the drive has a single USB-C connection direct to my PC) and I've not run into this issue before after backing up many discs of all formats.

As for cleaning, the disc is flawless, spotless, and free of oils, scratches, lint, dust, and fingerprints. (I just pulled it out of the sealed case and inspected it before I tried to back it up. I also inspected it after the error. It appears to be visually perfect.

[MartyMcNuts]

The drive is having trouble reading a section of the disc and seems to be running out of power. Ensure you are providing adequate power, either via USB-C, USB-A ports direct from the motherboard or a self powered USB hub (30w+). Cleaning the disc will probably also help!

Interesting thought on the power angle... I'm using USB-C (the drive has a single USB-C connection direct to my PC) and I've not run into this issue before after backing up many discs of all formats.

As for cleaning, the disc is flawless, spotless, and free of oils, scratches, lint, dust, and fingerprints. (I just pulled it out of the sealed case and inspected it before I tried to back it up. I also inspected it after the error. It appears to be visually perfect.

Clean it anyway. Sometimes, well with UHD discs anyway, when brand new they can have an invisible to the naked eye film/mark on them. It certainly won't hurt for you to give it a good wipe with a microfiber cloth.

[JERisBRISK]

Clean it anyway. Sometimes, well with UHD discs anyway, when brand new they can have an invisible to the naked eye film/mark on them. It certainly won't hurt for you to give it a good wipe with a microfiber cloth.

Yeah, I've definitely found that as well. Same problem with older discs as the plasticizers in the case break down... some kind of weird, oily reside can get deposited on the discs.

I'll give it another clean with the microfiber and some good old fashioned fog from my lungs before tossing it in again.

For what it's worth, I've got a power meter on the USB-C port now and it's reading a fairly steady 4.85V x 0.83A draw backing up a different blu-ray disc (no issues). Will be interesting to see what it says when I re-attempt the Cell Disc 2 BR.

[JERisBRISK]

Clean it anyway...

Sadly, no dice. I cleaned it again, thought I might have got some manufacturing glaze off, but when I tried to re-process it... it failed again. Same error cropped up within seconds of trying to back it up.

It's worth noting there wasn't any abnormal power demand placed by this disc, either. Same range (+/- 0.1A) as the other discs I've run through since adding the meter inline.

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Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '524288'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '524288'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '1048576'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '1048576'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '32768'
Backup failed

[MartyMcNuts]

Clean it anyway...

Sadly, no dice. I cleaned it again, thought I might have got some manufacturing glaze off, but when I tried to re-process it... it failed again. Same error cropped up within seconds of trying to back it up.

It's worth noting there wasn't any abnormal power demand placed by this disc, either. Same range (+/- 0.1A) as the other discs I've run through since adding the meter inline.

Code: Select all

Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '524288'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '524288'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '1048576'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '1048576'
Error 'OS error - This device does not exist' occurred while reading 'BD-RE HL-DT-ST BD-RE BU40N 1.03 ...' at offset '32768'
Backup failed

The drive is definitely struggling with reading that disc. It runs into power issues at those offsets and loses connection.

Either a bad disc or the drive just doesn't like it. You might have to try the disc in a different drive.

This is one of the main reasons why most of us have 2+ drives. Usually, if a disc won't read in one drive, it does in another drive.