www.makemkv.com

Brand new disc -- fails to open on two different systems.

Debug log started at Sat Jul 05 16:58:32 2014 , written by MakeMKV v1.8.11 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.11 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Tom/MakeMKV_log.txt
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 2 at J{bGLJEkzjZEw"^Y:213137827
001003:0020 DEBUG: Code 101019395 at f{gB<gwK*e1g'1,{(D:213132100
001003:0020 DEBUG: Code 101019395 at f{gB<gwK*e1g'1,{(D:29393930
002003:0000 Error 'Scsi error - ILLEGAL REQUEST:READ OF SCRAMBLED SECTOR WITHOUT AUTHENTICATION' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '1048576'
003007:0000 Using direct disc access mode
Title skip vts=1 pgcn=1 hash=10D00FBCF976D07D
005010:0000 Failed to open disc
Application exited at Sat Jul 05 16:59:22 2014

I'm having a problem with this movie also. Here is my debug log. For whatever reason, it saved it in one line originally.

Any help would be appreciated!

Thanks

Debug log started at Fri Jul 25 03:10:02 2014 , written by MakeMKV v1.8.11 win(x64-release)
Using 524544KB for read cache.

001005:0000 MakeMKV v1.8.11 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Paul/MakeMKV_log.txt

003007:0000 Using direct disc access mode
Title skip vts=1 pgcn=1 hash=10D00FBCF976D07D
005010:0000
Failed to open disc
003007:0000 Using direct disc access mode
Title skip vts=1 pgcn=1 hash=10D00FBCF976D07D
005010:0000
Failed to open disc
Application exited at Fri Jul 25 03:12:07 2014

I have the same problem with the same DVD:

Debug log started at Mon Jul 28 06:50:33 2014 , written by MakeMKV v1.8.11 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.11 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\J/MakeMKV_log.txt
003007:0000 Using direct disc access mode
Title skip vts=1 pgcn=1 hash=13DA9706A19047BC
005010:0000 Failed to open disc
Application exited at Mon Jul 28 06:51:03 2014


Disc Information
Label: GEORGE
Timestamp: 1997-12-03 05:38:31
Data capacity: 4.25 Gb
Disc type: DVD-ROM
Disc size: 120mm
Maximum read rate: 10.08 Mbps [1x]
Number of layers: 1 (PTP)

I tried this on an XP machine. Here is the log from there.

MakeMKV v1.8.11 win(x86-release) started
Using direct disc access mode
Failed to open disc
DEBUG: Code 101019395 at %ZQj^^*JFH)ippY\Og:213132100
DEBUG: Code 101019395 at %ZQj^^*JFH)ippY\Og:29393930
Error 'Scsi error - ILLEGAL REQUEST:READ OF SCRAMBLED SECTOR WITHOUT AUTHENTICATION' occurred while reading 'DVD+R-DL HL-DT-ST DVD+-RW GH30N A102' at offset '1048576'
Using direct disc access mode
Failed to open disc