www.makemkv.com

Hi everyone, it's my first time on this forum.

I am having trouble opening my DVD copy of The Office (UK) in MakeMKV. I've got the 4 disc set from BBC video, The Office - Complete Series one & two and the special. Region 1 release. Brand new, bought it sealed.

I have an external uhd blu-ray drive, flashed. All drive and disc info is pasted below. I've ripped plenty of 4k and blu-ray discs with no trouble, this dvd is the first time I am having an issue. Discs 2 and 4 (extras and the christmas special) rip with no issues. Discs 1 and 3 (the actual episodes) won't even open. Since only the main content won't open, I am thinking it is some kind of weird dvd encryption MakeMKV can't crack, rather than a disc issue. I have tried cleaning the discs and running MakeMKV as admin. Discs 1 + 3 will not open in any ripping software that I have tried, and they crash VLC when I try to open em there. I also tried using another external dvd drive I had lying around and had the same issue. All 4 discs play perfectly in my blu-ray player.

Here is what MakeMKV gives me when I try opening disc 1:

MakeMKV v1.18.2 win(x64-release) started
Using LibreDrive mode (v06.3 id=4C194CE2C4D1)
Using direct disc access mode
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_04_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_05_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_06_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_07_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_08_1.VOB' at offset '0'

If I keep running it, I just get a bunch more timeout errors followed by a message that disc failed to open.

Suggestions? Thanks!

Drive Information
OS device name: \Device\CdRom0
Current profile: DVD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: SIKZ9HC523946
Firmware date: 2120-05-07 09:35
Bus encryption flags: 17
Highest AACS version: 63

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: THE_OFFICE
Timestamp: 2003-06-04 15:02:34
Protection: CSS/CPPM
Data capacity: 7.80 Gb
Disc type: DVD-ROM
Disc size: 120mm
Maximum read rate: 10.08 Mbps [1x]
Number of layers: 2 (OTP)

USB slim-line drive?

Make sure you have adequate power to the drive. Be sure you are using 2 x USB connections or AC Adapter in addition to the USB data connection.

yep. I've got the usb y-cable, one end going into my usb port in the computer, other end into an ac adapter in the wall.

have you tried ripping it with another ripping tool? dvdshrink, dvdfab, dvddecrptor as secondary check on the dvd