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this is the error

MakeMKV v1.18.1 win(x64-release) started

Error 'Scsi error - ILLEGAL REQUEST:READ OF SCRAMBLED SECTOR WITHOUT AUTHENTICATION' occurred while reading 'DVD+R-DL Slimtype DVD A DS8A8SH KAA3 3733208583 647234409998' at offset '1048576'

You could try gently cleaning the disc.

You should also make sure the drive is plugged into high powered USB ports if it is powered by USB.

Thank you for responding.

New Disc. Drive in perfect working condition.

Rats.

Even brand new, fresh-out-of-the-wrapper discs can sometimes benefit from a cleaning. There is either some leftover lubricant from the manufacturing process or deposits from the plastic case off-gassing. Both of these are almost invisible to the naked eye but make life harder for the optical drive.