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I'm unable to rip the santa clause movie. Below are the details:

Backing up disc into folder "C:/backup/SANTA.iso"
DEBUG: Code 100864256 at e2ZHo%(J'4phL9N]&.:121263429
DEBUG: Code 100864256 at e2ZHo%(J'4phL9N]&.:121262302
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading 'DVD+R-DL hp DVDRW GUD1N MD00 M12GBSN3943' at offset '2216206336'
DEBUG: Code 1 at oTM;/dJsdkWpU06`y9[NGCr:29395586
DEBUG: Code 1082132 at oTM;/dJsdkWpU06`y9[NGCr:213131939
DEBUG: Code 4294967295 at CPr5euEY {mv[z}F+PRC:213133250
DEBUG: Code 0 at CPr5euEY {mv[z}F+PRC:121265062
DEBUG: Code 0 at CPr5euEY {mv[z}F+PRC:29394689
DEBUG: Code 1 at oTM;/dJsdkWpU06`y9[NGCr:121263636
DEBUG: Code 0 at ._?G0(HRyy@4m$:29397104
DEBUG: Code 0 at #5Q.cQ`>r,#pAMVd=%ky:121266097
Backup failed


Drive Information
OS device name: \Device\CdRom0
Current profile: DVD-ROM
Manufacturer: hp
Product: DVDRW GUD1N
Revision: MD00
Serial number: [redacted]
Firmware date: 2015-12-09 14:25

Disc Information
Label: SANTA
Timestamp: 1998-07-16 14:32:51
Protection: CSS/CPPM
Data capacity: 4.17 Gb
Disc type: DVD-ROM
Disc size: 120mm
Maximum read rate: 10.08 Mbps [1x]
Number of layers: 1 (PTP)

Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading 'DVD+R-DL hp DVDRW GUD1N MD00

Software cannot do anything about hardware not being able to read the disk. Have you cleaned it?