www.makemkv.com

Hi,

I am having an issue with a disk giving me the below error. Do you have any idea what is wrong?

MSG:1005,0,1,"MakeMKV v1.9.10 linux(x64-release) started","%1 started","MakeMKV v1.9.10 linux(x64-release)"
MSG:1004,0,1,"Debug logging enabled, log will be saved as /home/remux/MakeMKV_log.txt","Debug logging enabled, log will be saved as %1","/home/remux/MakeMKV_log.txt"
MSG:1003,32,3,"DEBUG: Code 0 at R_VHskza!pXIQ3:^Ku6z:29398760","DEBUG: Code %1 at %2:%3","0","R_VHskza!pXIQ3:^Ku6z","29398760"
MSG:1003,16777248,3,"DEBUG: Code 0 at RDBPfVz?24|]>}HHK`W1:29394620","DEBUG: Code %1 at %2:%3","0","RDBPfVz?24|]>}HHK`W1","29394620"
MSG:1003,32,3,"DEBUG: Code 0 at sRn-b<f1f\\/l$.%:29393976","DEBUG: Code %1 at %2:%3","0","sRn-b<f1f\\/l$.%","29393976"
MSG:5042,0,0,"The program can't find any usable optical drives.","The program can't find any usable optical drives."
DRV:0,256,999,0,"","",""
DRV:1,256,999,0,"","",""
DRV:2,256,999,0,"","",""
DRV:3,256,999,0,"","",""
DRV:4,256,999,0,"","",""
DRV:5,256,999,0,"","",""
DRV:6,256,999,0,"","",""
DRV:7,256,999,0,"","",""
DRV:8,256,999,0,"","",""
DRV:9,256,999,0,"","",""
DRV:10,256,999,0,"","",""
DRV:11,256,999,0,"","",""
DRV:12,256,999,0,"","",""
DRV:13,256,999,0,"","",""
DRV:14,256,999,0,"","",""
DRV:15,256,999,0,"","",""
MSG:1003,32,3,"DEBUG: Code 0 at R_VHskza!pXIQ3:^Ku6z:29398760","DEBUG: Code %1 at %2:%3","0","R_VHskza!pXIQ3:^Ku6z","29398760"
MSG:3007,0,0,"Using direct disc access mode","Using direct disc access mode"
MSG:3025,0,3,"Title #6 has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped","Title #%1 has length of %2 seconds which is less than minimum title length of %3 seconds and was therefore skipped","6","1","120"
MSG:3025,0,3,"Title #7 has length of 24 seconds which is less than minimum title length of 120 seconds and was therefore skipped","Title #%1 has length of %2 seconds which is less than minimum title length of %3 seconds and was therefore skipped","7","24","120"
MSG:1003,32,3,"DEBUG: Code 233 at DOb9Z8hotMyctrQy9BCMRsSO:0","DEBUG: Code %1 at %2:%3","233","DOb9Z8hotMyctrQy9BCMRsSO","0"
MSG:5010,0,0,"Failed to open disc","Failed to open disc"


Debug:
Debug log started at Tue Jun 21 13:09:08 2016 , written by MakeMKV v1.9.10 linux(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.9.10 linux(x64-release) started
001004:0000 Debug logging enabled, log will be saved as /home/remux/MakeMKV_log.txt
001003:0020 DEBUG: Code 0 at R_VHskza!pXIQ3:^Ku6z:29398760
001003:0020 DEBUG: Code 0 at RDBPfVz?24|]>}HHK`W1:29394620
001003:0020 DEBUG: Code 0 at sRn-b<f1f\/l$.%:29393976
005042:0000 The program can't find any usable optical drives.
001003:0020 DEBUG: Code 0 at R_VHskza!pXIQ3:^Ku6z:29398760
003007:0000 Using direct disc access mode
Title skip vts=1 pgcn=1 hash=4D5AA451434DDA79
Title skip vts=1 pgcn=2 hash=8F44424CF00B4B33
Title skip vts=1 pgcn=3 hash=971D4E5995EEB4A5
Title skip vts=1 pgcn=4 hash=E1BAE61703767B3E
Title skip vts=2 pgcn=2 hash=BF4B770958EBC3C2
003025:0000 Title #6 has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #7 has length of 24 seconds which is less than minimum title length of 120 seconds and was therefore skipped
001003:0020 DEBUG: Code 233 at DOb9Z8hotMyctrQy9BCMRsSO:0
005010:0000 Failed to open disc
Application exited at Tue Jun 21 13:09:11 2016

Mike would have to translate what the debug code means, but...

"Most often" (meaning more than 49.99999% of the time) with errors like this, the problem is in the area of the hub of the disk. This is where the directory is on DVDs and BDs, so any errors in reading here will give you a "failed to open disk".

A wipe-down with a SOFT, damp cotton or microfiber cloth in this area can remove things you might not see, but the laser does.

Woodstock wrote:Mike would have to translate what the debug code means, but...

"Most often" (meaning more than 49.99999% of the time) with errors like this, the problem is in the area of the hub of the disk. This is where the directory is on DVDs and BDs, so any errors in reading here will give you a "failed to open disk".

A wipe-down with a SOFT, damp cotton or microfiber cloth in this area can remove things you might not see, but the laser does.

Thank you very much for your reply. Sadly this movie is an IMG file that i need to convert for plex. The movie works just fine with VLC and if i unpack the DVD with winrar, even plex can play the vob files (renamed to mkv).

Ah, you're kind of at the mercy of whatever created the ISO file then.

Did you mount the ISO as a drive, or ask MakeMKV to open it as a file? I think there MAY be a slight difference in what MakeMKV expects to see in the data structures if it knows it is reading an ISO.

Woodstock wrote:Ah, you're kind of at the mercy of whatever created the ISO file then.

Did you mount the ISO as a drive, or ask MakeMKV to open it as a file? I think there MAY be a slight difference in what MakeMKV expects to see in the data structures if it knows it is reading an ISO.

I did try mounting it on a debian and then used makemkvcon with the same result as the IMG file.