Chima never finishes opening

[Tinface]

https://1drv.ms/i/s!AjQ85IqLtM49rZogDvSWQKxBt0IEPA

As per image, current running time > 1h. No visible progress but my i7 CPU usage has been going at 30% for the duration. Two makemkvcon64 processes using a core each. Tried starting over but it gets stuck at the same point.

How to make makemkv finish opening the DVD?

[Tinface]

The plot thickens. Simultaneously, all the blu-rays I attempt to rip fails on load as well. This happens after getting the "operation successfully completed" message in the log. I get a popup saying "fatal error occurred, program will now exit". Fortunately no deaths seem to happen.

I have ripped hundreds of movies, almost all blu-rays but also a few dvds up till now, when everything suddenly stops working.

Could other installed programs prevent MakeMKV from functioning? Did my drive die? If so, how can it get that far into the loading process before failing?

[Tinface]

Changing which USB port I connect the drive to, I got the blu-rays to open properly. While blu-rays rip correctly, the issue with the DVD persists.

[Woodstock]

It's much easier if you provide information by pasting the text in to your message, rather than linking to screen shots. It also gets around the need for a moderator to approve your post because of the links.

Follow the link in my signature to enable debug logging; your log will then contain more information than is being displayed now, and it will be saved to a file on your system. You should also look in the Windows Event Viewer and see if there are any warnings or errors generated at the time you are trying to rip disks.

Changing the USB port usually causes the operating system to consider the drive to be a completely different device, so it is likely some settings are wacky in Windows. Are you running MakeMKV as an administrator, or a non-administrator account?

[Tinface]

It's much easier if you provide information by pasting the text in to your message, rather than linking to screen shots. It also gets around the need for a moderator to approve your post because of the links.

Thanks for the heads up. Will do.

You should also look in the Windows Event Viewer and see if there are any warnings or errors generated at the time you are trying to rip disks.

I looked it up but found no warnings or errors while experiencing the MakeMKV crash.

Changing the USB port usually causes the operating system to consider the drive to be a completely different device, so it is likely some settings are wacky in Windows. Are you running MakeMKV as an administrator, or a non-administrator account?

Since you asked, I tried running MakeMKV as admin. No difference in behavior.

Follow the link in my signature to enable debug logging; your log will then contain more information than is being displayed now, and it will be saved to a file on your system.

I started getting the MakeMKV crash when loading a BD again. Following your suggestion I went to enable debug logging. Without loading a disc, as a result of clicking the menu View->Preferences, MakeMKV crashed again. An instance of makemkvcon64.exe was still running after MakeMKV shut down. Thinking my install was corrupted i uninstalled and reinstalled MakeMKV to a different drive. After reinstall, MakeMKV still crashes just from opening the preferences window. Even without the BD drive connected. Could MakeMKV be storing some settings elsewhere but the installation directory? If my PC is imploding it currently seems very specific to MakeMKV. I have had no issues whatsoever with any other software. Gaming, browsing, streaming, working, all good. Not a single BSOD in years.

I'm stumped.

[Woodstock]

Pick up one of the older versions from here: /download/old/

Install it, making sure there are NO makemkv*.exe tasks running, letting it remove the existing version. If anything is still running, it will prevent proper installation.

Does it still crash?

[Tinface]

1.9.9 started fine and I could open the preferences without crashing. Jumping to 1.10.3 reintroduced crashing (fatal error occurred...). 1.10.1 no crash. 1.10.2 crashes. Will continue with 1.10.1 for now. If I can assist further in locating the error please let me know.

Thanks for the help Woodstock.

[Tinface]

The following is the log created when attempting to open the DVD Legends of Chima 1:

Code: Select all

Debug log started at Sat Mar 18 23:36:29 2017 , written by MakeMKV v1.10.1 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.1 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\****/MakeMKV_log.txt
005075:0000 The new version 1.10.4 is available for download at http://www.makemkv.com/download/
003007:0000 Using direct disc access mode
003028:0000 Title #1 was added (12 cell(s), 1:24:45)
003028:0000 Title #2 was added (3 cell(s), 0:21:11)
003028:0000 Title #3 was added (3 cell(s), 0:21:11)
003028:0000 Title #4 was added (3 cell(s), 0:21:12)
003028:0000 Title #5 was added (3 cell(s), 0:21:11)
003028:0000 Title #6 was added (3 cell(s), 0:21:11)
003028:0000 Title #7 was added (3 cell(s), 0:21:11)
003028:0000 Title #8 was added (3 cell(s), 0:21:12)
003028:0000 Title #9 was added (3 cell(s), 0:21:11)
003028:0000 Title #10 was added (3 cell(s), 0:21:11)
003028:0000 Title #11 was added (3 cell(s), 0:21:11)
003028:0000 Title #12 was added (3 cell(s), 0:21:12)
003028:0000 Title #13 was added (3 cell(s), 0:21:11)
003028:0000 Title #14 was added (3 cell(s), 0:21:11)
003028:0000 Title #15 was added (3 cell(s), 0:21:11)
003028:0000 Title #16 was added (3 cell(s), 0:21:12)
003028:0000 Title #17 was added (3 cell(s), 0:21:11)
003028:0000 Title #18 was added (9 cell(s), 1:24:30)
003028:0000 Title #19 was added (9 cell(s), 1:24:30)
003028:0000 Title #20 was added (9 cell(s), 1:24:30)
003028:0000 Title #21 was added (9 cell(s), 1:24:30)
003025:0000 Title #22 has length of 16 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #23 has length of 16 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #24 has length of 16 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #25 has length of 16 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #26 has length of 9 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #27 has length of 9 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #28 has length of 9 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #29 has length of 9 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #30 has length of 195 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #31 has length of 195 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #32 has length of 195 seconds which is less than minimum title length of 250 seconds and was therefore skipped
003025:0000 Title #33 has length of 195 seconds which is less than minimum title length of 250 seconds and was therefore skipped

The progress bar continues and the elapsed time is updated but nothing else happens past this point. Opening the DVD never finishes.

[Woodstock]

I recommend sending a message to support@makemkv.com and alert Mike to this topic. He may ask you to send the same information asked for in the FAQ link in my signature, with the debug log from both from version 1.9.9 and 1.10.1 scanning the disk.

[Tinface]

Done. Thanks again.

[Tinface]

1.10.5 opens preferences without crashing and loading the DVD finishes correctly. I get

Code: Select all

Title #33 has length of 195 seconds which is less than minimum title length of 250 seconds and was therefore skipped
DEBUG: Code 2185 at r]=Mk;I$b$1E&t>l}Ds#.:121265085
DEBUG: Code 2185 at r]=Mk;I$b$1E&t>l}Ds#.:121265085
Operation successfully completed

in the log. Not sure if it's important but stuff seems to work.

Thank you for the update.