Real Estate Training DVD

[turbinetester]

I get a failed to open disc error when trying to open a Real Estate Training DVD. I've attached the log file.

Debug log started at Tue Nov 13 12:25:53 2012 , written by MakeMKV v1.7.9 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.7.9 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\MyUserName/MakeMKV_log.txt
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:A800' occurred while issuing SCSI command 46020..00140 to device 'SPTI:\Device\CdRom0'
001003:0020 DEBUG: Code 0 at !h#E\9!8J25H#0Eh:213137183
001003:0020 DEBUG: Code 0 at !h#E\9!8J25H#0Eh:213137873
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
003007:0000 Using direct disc access mode
003025:0000 Title #0 has length of 14 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 8-end were skipped due to cell commands (structure protection?)
003024:1000 Complex multiplex encountered - 7 cells and 9228 VOBUs have to be scanned. This may take some time, please be patient - it can't be avoided.
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
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001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
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001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
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001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
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001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
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001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2 at !h#E\9!8J25H#0Eh:121268719
001003:0020 DEBUG: Code 2114520 at UOlb9wed}D|_-a+-:121263498
001003:0020 DEBUG: Code 0 at AK<GUqm?&h*KFPp,N_:213140518
001003:0020 DEBUG: Code 0 at AK<GUqm?&h*KFPp,N_:29404855
003015:0000 Title #1 (1:16:59) was skipped due to navigation error
Title skip vts=1 pgcn=1 hash=D18A398197956ABC
Title skip vts=1 pgcn=1 hash=D18A398197956ABC
005010:0000 Failed to open disc
Application exited at Tue Nov 13 12:31:12 2012

[setarip_old]

Hi!

003015:0000 Title #1 (1:16:59) was skipped due to navigation error
Title skip vts=1 pgcn=1 hash=D18A398197956ABC
Title skip vts=1 pgcn=1 hash=D18A398197956ABC
005010:0000 Failed to open disc

Try cleaning your disc and your reader/burner...

[turbinetester]

I must admit that since the DVD was brand new in the sleeve i didn't bother to check that it was clean. I will check that and get back to you. Is that the only indicator in the log file?

Thanks for the response.

[turbinetester]

ok we checked the disc and it was clean and i tried it on MakeMKV on another PC and it opened the disc fine. Put it back in the first PC and it failed again. Is it a driver problem or a hardware problem with the drive? Is there a DVD test or something i can run? The disc plays fine on the PC, just fails when i try to use MakeMKV...

[setarip_old]

i tried it on MakeMKV on another PC and it opened the disc fine. Put it back in the first PC and it failed again.

Then it's either a hardware problem or a software setup/installation problem on the problematic PC (like, possibly, having to sign on as "administrator")...

[turbinetester]

Can you suggest any way to track down and identify whether it is a hardware or software problem? Is there a diagnostic utility that you know of that is reliable? Thanks

[lostinlodos]

Flip the disc over. Is it shiny silver or gold? Or is it blue, green, or some other colour?
Many low budget dvds are released on -/+ media now. They may not have closed the disc properly, or just the session but not the disc. Or used a VR mode and not done the index transfer required for playback. Some drives can read these, some can’t.

Not sure the age of this but my first suggestions is to pick up a NAME BRAND dvd cleaning disc. Pay the few extra dollars for something from Sony or Tyo vs walmart or whatever brand.
Play the cleaner normally
Then eject it and blow off any hair, fur etc and pop it back in. Now load makemkv and rip the disc.

This two step process eliminates dirt, hair, etc as a problem source.
If the disc your trying still has issues now, try more dvds. If other dvds have issues you have a hardware problem. If other discs work fine you’ve got a DISC issues. Both blockbuster and low budget films have issues in discs, be it intentional mastering errors (BB—copy protection) or bad media errors (low budget).
If you can rip it on another computer just save it off that computer and transfer it. Each and every player is slightly different and has its own personality. If it doesn’t like the disc there’s not much you can do besides replace an otherwise working drive.

[cherishjoo]

I don't think its a hardware problem but more than a new protection that makemkv didn't read.