failed: nine inch nails - and all that could have been

[InsecureSpike]

i'm trying to back up nine inch nails - and all that could have been but with all previous versions including this version, gives a failed error return
i know its very vague... what other info do i need to post up? logs etc?

thanks

[Woodstock]

FAQ link in my signature covers the basics... Turning on debug logging, what files to send to support@makemkv.com , etc.