The Departed issue

[bucks4ever13]

I'm fairly new to this but I've had a lot of success with makemkv so far. I'm trying to rip The Departed and for the first time I got an error reading MEDIUM ERROR: READ RETRIES EXHAUSTED. It provided a link mentioning manual DVD mode. I've figured out how to use that and thought I was on the right track. HOWEVER... I received the following error report below. It's a clean DVD without scratches or other visible imperfections. I'm curious if anyone has any thoughts or suggestions at this point. Keep in mind I'm no expert on this but I greatly appreciate any help that may be provided.

MakeMKV v1.15.1 win(x64-release) started
Using direct disc access mode
Open DVD manually : "1:1-37"
Title #1 was added (38 cell(s), 2:30:50)
Operation successfully completed
Saving 1 titles into directory V:/Movies/DVD
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '81330176'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '81330176'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '81330176'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '81330176'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Error 'Scsi error - MEDIUM ERROR:READ RETRIES EXHAUSTED' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '102858752'
Failed to save title 0 to file V:/Movies/DVD/THE DEPARTED_t00.mkv
Encountered 33 errors of type 'Read Error' - see http://www.makemkv.com/errors/dvdread/
0 titles saved, 1 failed

[Woodstock]

The link is to a page describing read errors, not manual DVD mode.

You need to start by cleaning the disk; Fingerprints and the "fog" that comes from disks being in packages for a long time are just as effective as scratches at making a disk unreadable.