Castle Season 1 won't open

[ChrisI]

Got this error for all disks in Season 1. Log file is from disk 1.

Debug log started at Fri Apr 11 13:16:17 2014 , written by MakeMKV v1.8.9 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.9 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\cji/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003002:0000 Calculated BUP offset for VTS #0 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #1 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #2 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #5 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #6 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #7 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #9 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #10 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #12 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #14 does not match one in IFO header.
Title skip vts=1 pgcn=1 hash=D629B57E478023ED
Title skip vts=1 pgcn=2 hash=901A19BB378FF43E
Title skip vts=1 pgcn=3 hash=17916A5F671E69D0
Title skip vts=1 pgcn=4 hash=5BFD7DC9E78E733F
Title skip vts=1 pgcn=5 hash=964636E2EF9A48C2
Title skip vts=1 pgcn=6 hash=E649997AE1E83D34
Title skip vts=1 pgcn=7 hash=F2D4C167DAF120E1
Title skip vts=1 pgcn=8 hash=2A4DE2D3BB80FF6E
Title skip vts=1 pgcn=9 hash=020EBFDB30CAD061
Title skip vts=1 pgcn=10 hash=0E33803C02227B72
Title skip vts=2 pgcn=1 hash=D41FD8F0C34163FD
Title skip vts=2 pgcn=2 hash=8D9BDC9DE2D1CC99
Title skip vts=2 pgcn=3 hash=BEE1C18C29B2A46D
Title skip vts=2 pgcn=4 hash=727237F62BBFD523
Title skip vts=2 pgcn=5 hash=98FDDFEF2431982D
Title skip vts=2 pgcn=6 hash=1E4B5763F8111475
Title skip vts=2 pgcn=7 hash=742312EFD76B21EC
Title skip vts=2 pgcn=8 hash=897063888B468083
Title skip vts=2 pgcn=9 hash=C36C8C2C3388C95C
001003:0020 DEBUG: Code 0 at kUKUG2E]T2*Db:` :213142312
001003:0020 DEBUG: Code 0 at ~Wy>7'*mEE}OkLU7h+:213131042
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=3 pgcn=4 hash=4B8CC4DB4C8A0649
Title skip vts=4 pgcn=1 hash=993CC3DA16EDDEF9
Title skip vts=4 pgcn=2 hash=7F861F7A9A3E0490
Title skip vts=4 pgcn=3 hash=3F52AF837FFBED88
Title skip vts=4 pgcn=4 hash=F9B006259833781F
Title skip vts=4 pgcn=5 hash=4CBC028E0E1E2DC2
Title skip vts=4 pgcn=6 hash=1CE6EB22BBB482BE
Title skip vts=4 pgcn=7 hash=817A518B4A7FBC6A
Title skip vts=4 pgcn=8 hash=37DE12A1F3267C5D
Title skip vts=5 pgcn=1 hash=844037600E10F83A
Title skip vts=5 pgcn=2 hash=B7C0A9F81E286A35
Title skip vts=5 pgcn=3 hash=6002DF5D39BD0773
Title skip vts=5 pgcn=4 hash=81EF2D1F18C42489
Title skip vts=5 pgcn=5 hash=2E38E0A92174BD16
Title skip vts=5 pgcn=6 hash=F4615EAB39D9BDF7
Title skip vts=5 pgcn=7 hash=6FF237D5DA00402F
Title skip vts=6 pgcn=1 hash=92DFBAC7039F526F
Title skip vts=6 pgcn=2 hash=29C3B879D2E9F7CB
Title skip vts=6 pgcn=3 hash=9282C183D63F4D3C
Title skip vts=6 pgcn=4 hash=3F0213EAB87946C0
Title skip vts=7 pgcn=1 hash=43C16D8990E88C6E
Title skip vts=7 pgcn=2 hash=AD12656B12F11C34
Title skip vts=7 pgcn=3 hash=49CF1BFAE7B4A6D1
Title skip vts=7 pgcn=4 hash=D32804E9F5ACB274
Title skip vts=7 pgcn=5 hash=6F1BA4608FC1B5C6
Title skip vts=7 pgcn=6 hash=CB8D47784D115CCB
Title skip vts=7 pgcn=7 hash=A430F4CD937C5F53
Title skip vts=7 pgcn=8 hash=13498DC5A71D2678
Title skip vts=7 pgcn=9 hash=6AE2EDDD21E768F2
001003:0020 DEBUG: Code 0 at kUKUG2E]T2*Db:` :213142312
001003:0020 DEBUG: Code 0 at ~Wy>7'*mEE}OkLU7h+:213131042
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=8 pgcn=4 hash=4B034096F0F0C6AE
Title skip vts=9 pgcn=1 hash=F9EB1FB12081885A
Title skip vts=9 pgcn=2 hash=9369EB64C5C63BB1
Title skip vts=9 pgcn=3 hash=E44971BAC6D21C87
Title skip vts=9 pgcn=4 hash=25634807272C8B71
Title skip vts=9 pgcn=5 hash=B271FC253399BE44
Title skip vts=9 pgcn=6 hash=9DFE8EA402557DC4
Title skip vts=9 pgcn=7 hash=273D0B2A0924CA70
Title skip vts=9 pgcn=8 hash=4F8CD87058311CBE
Title skip vts=10 pgcn=1 hash=225BA5016546D0C9
Title skip vts=10 pgcn=2 hash=5050F6B1976A9F05
Title skip vts=10 pgcn=3 hash=A87DD3C26B742D79
Title skip vts=10 pgcn=4 hash=C1AB27F9E194EB1A
Title skip vts=10 pgcn=5 hash=651681903E605F5C
Title skip vts=10 pgcn=6 hash=1EEA70C2BE3C9EF8
001003:0020 DEBUG: Code 0 at kUKUG2E]T2*Db:` :213142312
001003:0020 DEBUG: Code 0 at ~Wy>7'*mEE}OkLU7h+:213131042
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=11 pgcn=4 hash=460788D0DBF1E1D2
Title skip vts=12 pgcn=1 hash=ABA749537718C720
Title skip vts=12 pgcn=2 hash=0B3DEFF61D2E53A6
Title skip vts=12 pgcn=3 hash=C7DFE25BFD5E3305
Title skip vts=12 pgcn=4 hash=28E9283E2C944880
Title skip vts=12 pgcn=5 hash=7BA6AB694B060207
001003:0020 DEBUG: Code 0 at kUKUG2E]T2*Db:` :213142312
001003:0020 DEBUG: Code 0 at ~Wy>7'*mEE}OkLU7h+:213131042
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=13 pgcn=4 hash=5E04A11F84CFB938
Title skip vts=14 pgcn=1 hash=F24D4D2554D4D16C
Title skip vts=14 pgcn=2 hash=1838C7BF77C2A014
Title skip vts=14 pgcn=3 hash=E93966D5EBA1BC33
Title skip vts=14 pgcn=4 hash=C1F0304A1D2AFC4B
Title skip vts=14 pgcn=5 hash=EE536D55583AAC8F
Title skip vts=14 pgcn=6 hash=180E37DB8A8122DA
003025:0000 Title #88 has length of 97 seconds which is less than minimum title length of 360 seconds and was therefore skipped
003025:0000 Title #90 has length of 7 seconds which is less than minimum title length of 360 seconds and was therefore skipped
003025:0000 Title #92 has length of 92 seconds which is less than minimum title length of 360 seconds and was therefore skipped
003025:0000 Title #94 has length of 7 seconds which is less than minimum title length of 360 seconds and was therefore skipped
003025:0000 Title #96 has length of 83 seconds which is less than minimum title length of 360 seconds and was therefore skipped
003025:0000 Title #99 has length of 6 seconds which is less than minimum title length of 360 seconds and was therefore skipped
005010:0000 Failed to open disc
Application exited at Fri Apr 11 13:17:10 2014

[Woodstock]

Hey, yours didn't claim that the disk had been ripped by AnyDVD before running MakeMKV on them.... What vendor did you get them from?

http://www.makemkv.com/download/old/

Pick up version 1.8.7 and give that a try. There is something in 1.8.9 that is not liking some DVDs. Version 1.8.8 doesn't like mono audio tracks, so ignore it.

[ChrisI]

Purchased from Target, back in 2012. I'll try the older version and let you know...

[ChrisI]

Thanks for the suggestion. 1.8.7 successfully opened the disc.

Would it help if I post (or e-mail to support) the log file of the successful run?

[Woodstock]

I can't speak for Mike, but it probably couldn't hurt. He has indicated that he knows what is going on, but he has not said "don't send anymore information." If so, it is the IFO files and log mentioned in the FAQ in my signature that will probably be most helpful. I submitted logs for both 1.8.7 and 1.8.9 with the IFOs, for comparison.

One of the suggestions he's made is to keep version 1.8.7 installed in one directory for DVD use, and 1.8.9 installed in another directory for Bluray.

[mike admin]

Should be back to normal in 1.8.10

[mixlplex]

Sorry, just tried it with 1.8.10 and it still doesn't work.

[mike admin]

Sorry, just tried it with 1.8.10 and it still doesn't work.

Really? What sort of error are you getting?

[OldTimerToo]

I have the same problem with a disc set purchased from Amazon.

Here is the log from disc 1 of the set:

Debug log started at Mon May 19 17:50:26 2014 , written by MakeMKV v1.8.10 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.10 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Tom/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003002:0000 Calculated BUP offset for VTS #0 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #1 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #2 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #5 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #6 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #7 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #9 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #10 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #12 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #14 does not match one in IFO header.
Title skip vts=1 pgcn=1 hash=D629B57E478023ED
Title skip vts=1 pgcn=2 hash=901A19BB378FF43E
Title skip vts=1 pgcn=3 hash=17916A5F671E69D0
Title skip vts=1 pgcn=4 hash=5BFD7DC9E78E733F
Title skip vts=1 pgcn=5 hash=964636E2EF9A48C2
Title skip vts=1 pgcn=6 hash=E649997AE1E83D34
Title skip vts=1 pgcn=7 hash=F2D4C167DAF120E1
Title skip vts=1 pgcn=8 hash=2A4DE2D3BB80FF6E
Title skip vts=1 pgcn=9 hash=020EBFDB30CAD061
Title skip vts=1 pgcn=10 hash=0E33803C02227B72
Title skip vts=2 pgcn=1 hash=D41FD8F0C34163FD
Title skip vts=2 pgcn=2 hash=8D9BDC9DE2D1CC99
Title skip vts=2 pgcn=3 hash=BEE1C18C29B2A46D
Title skip vts=2 pgcn=4 hash=727237F62BBFD523
Title skip vts=2 pgcn=5 hash=98FDDFEF2431982D
Title skip vts=2 pgcn=6 hash=1E4B5763F8111475
Title skip vts=2 pgcn=7 hash=742312EFD76B21EC
Title skip vts=2 pgcn=8 hash=897063888B468083
Title skip vts=2 pgcn=9 hash=C36C8C2C3388C95C
001003:0020 DEBUG: Code 0 at Qy|3!I=!(V77*if!:213142312
001003:0020 DEBUG: Code 0 at 6s@-P8SJ/&{pdqfV}B:213130996
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=3 pgcn=4 hash=4B8CC4DB4C8A0649
Title skip vts=4 pgcn=1 hash=993CC3DA16EDDEF9
Title skip vts=4 pgcn=2 hash=7F861F7A9A3E0490
Title skip vts=4 pgcn=3 hash=3F52AF837FFBED88
Title skip vts=4 pgcn=4 hash=F9B006259833781F
Title skip vts=4 pgcn=5 hash=4CBC028E0E1E2DC2
Title skip vts=4 pgcn=6 hash=1CE6EB22BBB482BE
Title skip vts=4 pgcn=7 hash=817A518B4A7FBC6A
Title skip vts=4 pgcn=8 hash=37DE12A1F3267C5D
Title skip vts=5 pgcn=1 hash=844037600E10F83A
Title skip vts=5 pgcn=2 hash=B7C0A9F81E286A35
Title skip vts=5 pgcn=3 hash=6002DF5D39BD0773
Title skip vts=5 pgcn=4 hash=81EF2D1F18C42489
Title skip vts=5 pgcn=5 hash=2E38E0A92174BD16
Title skip vts=5 pgcn=6 hash=F4615EAB39D9BDF7
Title skip vts=5 pgcn=7 hash=6FF237D5DA00402F
Title skip vts=6 pgcn=1 hash=92DFBAC7039F526F
Title skip vts=6 pgcn=2 hash=29C3B879D2E9F7CB
Title skip vts=6 pgcn=3 hash=9282C183D63F4D3C
Title skip vts=6 pgcn=4 hash=3F0213EAB87946C0
Title skip vts=7 pgcn=1 hash=43C16D8990E88C6E
Title skip vts=7 pgcn=2 hash=AD12656B12F11C34
Title skip vts=7 pgcn=3 hash=49CF1BFAE7B4A6D1
Title skip vts=7 pgcn=4 hash=D32804E9F5ACB274
Title skip vts=7 pgcn=5 hash=6F1BA4608FC1B5C6
Title skip vts=7 pgcn=6 hash=CB8D47784D115CCB
Title skip vts=7 pgcn=7 hash=A430F4CD937C5F53
Title skip vts=7 pgcn=8 hash=13498DC5A71D2678
Title skip vts=7 pgcn=9 hash=6AE2EDDD21E768F2
001003:0020 DEBUG: Code 0 at Qy|3!I=!(V77*if!:213142312
001003:0020 DEBUG: Code 0 at 6s@-P8SJ/&{pdqfV}B:213130996
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=8 pgcn=4 hash=4B034096F0F0C6AE
Title skip vts=9 pgcn=1 hash=F9EB1FB12081885A
Title skip vts=9 pgcn=2 hash=9369EB64C5C63BB1
Title skip vts=9 pgcn=3 hash=E44971BAC6D21C87
Title skip vts=9 pgcn=4 hash=25634807272C8B71
Title skip vts=9 pgcn=5 hash=B271FC253399BE44
Title skip vts=9 pgcn=6 hash=9DFE8EA402557DC4
Title skip vts=9 pgcn=7 hash=273D0B2A0924CA70
Title skip vts=9 pgcn=8 hash=4F8CD87058311CBE
Title skip vts=10 pgcn=1 hash=225BA5016546D0C9
Title skip vts=10 pgcn=2 hash=5050F6B1976A9F05
Title skip vts=10 pgcn=3 hash=A87DD3C26B742D79
Title skip vts=10 pgcn=4 hash=C1AB27F9E194EB1A
Title skip vts=10 pgcn=5 hash=651681903E605F5C
Title skip vts=10 pgcn=6 hash=1EEA70C2BE3C9EF8
001003:0020 DEBUG: Code 0 at Qy|3!I=!(V77*if!:213142312
001003:0020 DEBUG: Code 0 at 6s@-P8SJ/&{pdqfV}B:213130996
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=11 pgcn=4 hash=460788D0DBF1E1D2
Title skip vts=12 pgcn=1 hash=ABA749537718C720
Title skip vts=12 pgcn=2 hash=0B3DEFF61D2E53A6
Title skip vts=12 pgcn=3 hash=C7DFE25BFD5E3305
Title skip vts=12 pgcn=4 hash=28E9283E2C944880
Title skip vts=12 pgcn=5 hash=7BA6AB694B060207
001003:0020 DEBUG: Code 0 at Qy|3!I=!(V77*if!:213142312
001003:0020 DEBUG: Code 0 at 6s@-P8SJ/&{pdqfV}B:213130996
003035:0000 CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
003037:0000 Cells 1-8 were removed from title start
Title skip vts=13 pgcn=4 hash=5E04A11F84CFB938
Title skip vts=14 pgcn=1 hash=F24D4D2554D4D16C
Title skip vts=14 pgcn=2 hash=1838C7BF77C2A014
Title skip vts=14 pgcn=3 hash=E93966D5EBA1BC33
Title skip vts=14 pgcn=4 hash=C1F0304A1D2AFC4B
Title skip vts=14 pgcn=5 hash=EE536D55583AAC8F
Title skip vts=14 pgcn=6 hash=180E37DB8A8122DA
003025:0000 Title #88 has length of 97 seconds which is less than minimum title length of 100 seconds and was therefore skipped
003025:0000 Title #90 has length of 7 seconds which is less than minimum title length of 100 seconds and was therefore skipped
003025:0000 Title #92 has length of 92 seconds which is less than minimum title length of 100 seconds and was therefore skipped
003025:0000 Title #94 has length of 7 seconds which is less than minimum title length of 100 seconds and was therefore skipped
003025:0000 Title #96 has length of 83 seconds which is less than minimum title length of 100 seconds and was therefore skipped
003025:0000 Title #99 has length of 6 seconds which is less than minimum title length of 100 seconds and was therefore skipped
005010:0000 Failed to open disc
Application exited at Mon May 19 17:52:59 2014

[OldTimerToo]

No response to this old thread, so I started another one with the current release log.

[OldTimerToo]

The problem with this disk has been resolved with beta version 1.8.11. The discs in Season 1 now open and process fine, using the WDTV profile.

[SmasherDK]

Love this program... But I too have this problem : Calculated BUP offset for VTS #1 does not match one in IFO header.
But VERY rare.

I tried the old makemkv 1.8.7, and that worked