The Office (UK) Issues

[phadion01]

Hi everyone, it's my first time on this forum.

I am having trouble opening my DVD copy of The Office (UK) in MakeMKV. I've got the 4 disc set from BBC video, The Office - Complete Series one & two and the special. Region 1 release. Brand new, bought it sealed.

I have an external uhd blu-ray drive, flashed. All drive and disc info is pasted below. I've ripped plenty of 4k and blu-ray discs with no trouble, this dvd is the first time I am having an issue. Discs 2 and 4 (extras and the christmas special) rip with no issues. Discs 1 and 3 (the actual episodes) won't even open. Since only the main content won't open, I am thinking it is some kind of weird dvd encryption MakeMKV can't crack, rather than a disc issue. I have tried cleaning the discs and running MakeMKV as admin. Discs 1 + 3 will not open in any ripping software that I have tried, and they crash VLC when I try to open em there. I also tried using another external dvd drive I had lying around and had the same issue. All 4 discs play perfectly in my blu-ray player.

Here is what MakeMKV gives me when I try opening disc 1:

MakeMKV v1.18.2 win(x64-release) started
Using LibreDrive mode (v06.3 id=4C194CE2C4D1)
Using direct disc access mode
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_04_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_05_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_06_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_07_1.VOB' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIKZ9HC523946' at offset '0'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/VIDEO_TS/VTS_08_1.VOB' at offset '0'

If I keep running it, I just get a bunch more timeout errors followed by a message that disc failed to open.

Suggestions? Thanks!

Drive Information
OS device name: \Device\CdRom0
Current profile: DVD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: SIKZ9HC523946
Firmware date: 2120-05-07 09:35
Bus encryption flags: 17
Highest AACS version: 63

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: THE_OFFICE
Timestamp: 2003-06-04 15:02:34
Protection: CSS/CPPM
Data capacity: 7.80 Gb
Disc type: DVD-ROM
Disc size: 120mm
Maximum read rate: 10.08 Mbps [1x]
Number of layers: 2 (OTP)

[nicholfd]

USB slim-line drive?

Make sure you have adequate power to the drive. Be sure you are using 2 x USB connections or AC Adapter in addition to the USB data connection.

[phadion01]

yep. I've got the usb y-cable, one end going into my usb port in the computer, other end into an ac adapter in the wall.