Can't find any usable optical drives

[cragar]

Hi,

I'm using a Surface Pro 3 laptop with an external USB Pioneer Blu-ray drive. When I load MKV, the DVD icon is grayed out and the onscreen message says that MKV "Can't find any usable optical drives."

Any help would be much appreciated.

Thanks,

Cragar

[cragar]

Hello,

I just solved this problem by right-clicking on the MKV application filename and running the program as the "Administrator."

[paylesspizzaman]

Thank you for this, you save me a bunch of time!. I recently installed new windows updates and I'm thinking that messed with makemkv, because my problem started with the first system restart after the updates.

[jonghotti]

.

[AeXiPHiXiON]

There was another thread on this with a different fix, go to Window Security -> Ransomware Protection and either disable it or add an allowed app

[dorf867]

Just to add to this, ran into the same problem with Windows 10.

Just adding the makemkv.exe file alone didn't fix it, I added the rest of the exe files in the folder as well.

Windows Defender Security Center -> Virus & Threat Protection -> Ransomware Protection -> Allow an App through Controlled folder access

Add each exe in C:\Program Files (x86)\MakeMKV

[mike admin]

The 1.14.4 has an option to install an optical drive access service - with this service MakeMKV does not need to be run as administrator, and should be immune to Controlled Folder sandbox.

[sxotty]

I installed the access service, but it still did not work until I allowed access. Perhaps if I restarted after it would have allowed it to work. I can try that later, but an install alone did not work.

[tledford]

@sxotty: I'm seeing the same behavior on a new Win10Pro v1903 install, I have to run MakeMKV as Administrator for it to see the optical drive, even though everything else (including Windows Explorer) has no problem seeing the drive when running as a user.

Did you ever find a solution other than running ripping jobs as Administrator?

[bearhntr]

Where is this SERVICE? What is it called?

Is it one of the .EXE files in the folder?

*bh*

[d00zah]

When running the MakeMKV installer you will get the following prompt. Check option.

Installation.jpg

[jntimperley]

In my case I found that windows security was the problem and had to change it's settings. those setting were preventing me from doing more than watching my movies. I also upgraded to opencloner firmware'd ASUS BW-16D1HT /BK/UHD/CI