Only Burns special features- Not feature film

[ritchie33]

We are converting all our dvds to digital, however about 20 of them I will put through makemkv and no matter what only get bonus/special features instead of the film. Is there any way to fix that?

[Woodstock]

"Hello, my car isn't working. How do I fix it?"

We need more information. See the FAQ link in my signature for how to turn on debug logging, and post some of the log information here. Right now, we have nothing to work with.

[ritchie33]

ebug log started at Wed Jun 22 20:40:43 2016 , written by MakeMKV v1.9.10 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.9.10 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\jritc/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003002:0000 Calculated BUP offset for VTS #1 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #2 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #3 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #4 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #5 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #6 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #7 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #8 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #9 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #10 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #11 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #12 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #13 does not match one in IFO header.
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #1 was added (1 cell(s), 0:14:58)
Title skip vts=1 pgcn=1 hash=41E08DF812CB5306
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #2 was added (1 cell(s), 0:09:46)
Title skip vts=2 pgcn=1 hash=9D204C578BDBA9FC
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #3 was added (1 cell(s), 0:03:25)
Title skip vts=3 pgcn=1 hash=B3DEEE56564324CC
003019:0000 Cells 2-10 were skipped due to cell commands (structure protection?)
003019:0000 Cells 26-end were skipped due to cell commands (structure protection?)
003028:0000 Title #4 was added (15 cell(s), 1:38:01)
003037:0000 Cells 1-10 were removed from title start
003038:0000 Cells 26-26 were removed from title end
003028:0000 Title #4/0/1 was added (15 cell(s), 1:38:01)
003025:0000 Title #6 has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #7 has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #8 has length of 13 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #9 has length of 61 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #10 has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #11 has length of 93 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #12 has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #12/1 has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #13 has length of 6 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #13/1 has length of 9 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 8-end were skipped due to cell commands (structure protection?)
003028:0000 Title #14 was added (7 cell(s), 0:08:42)
Title skip vts=10 pgcn=1 hash=CF5D466955365817
003025:0000 Title #15 has length of 107 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #16 was added (1 cell(s), 0:02:27)
Title skip vts=10 pgcn=3 hash=369B7EC208ED54C6
003025:0000 Title #17 has length of 97 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #18 was added (1 cell(s), 0:02:30)
Title skip vts=10 pgcn=5 hash=A3276C8E88E89973
003019:0000 Cells 5-end were skipped due to cell commands (structure protection?)
003028:0000 Title #24 was added (4 cell(s), 0:08:21)
Title skip vts=10 pgcn=11 hash=CDBF75F59E2B2F0F
003025:0000 Title #26 has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #27 was added (1 cell(s), 0:03:14)
Title skip vts=12 pgcn=1 hash=D909A6D6A7782264
003019:0000 Cells 12-end were skipped due to cell commands (structure protection?)
003028:0000 Title #28 was added (11 cell(s), 0:20:03)
Title skip vts=13 pgcn=1 hash=3B015045237AC0E9
003025:0000 Title #29 has length of 27 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #30 has length of 40 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #31 has length of 51 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #32 has length of 53 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #33 has length of 44 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #34 has length of 37 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #35 was added (1 cell(s), 0:04:08)
Title skip vts=13 pgcn=8 hash=88C076AA27849B7C
003025:0000 Title #36 has length of 42 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #37 was added (1 cell(s), 0:03:44)
Title skip vts=13 pgcn=10 hash=4FB2C6CAC8EFCB91
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #38 was added (1 cell(s), 0:05:47)
Title skip vts=13 pgcn=11 hash=EC194B005AE12C35
003025:0000 Title #39 has length of 92 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003027:0000 Title 1 in VTS 4 is equal to title 1 and was skipped
005011:0000 Operation successfully completed
005014:0000 Saving 13 titles into directory G:/Video/Dan in real ife
AV sync issues in G:/Video/Dan in real ife/title04.mkv
AV sync in 1 at 0:01:47.507 (19.4ms) : short audio gap was removed, audio skew is -19.4ms
AV sync in 1 at 0:01:54.581 (21.133ms) : short audio gap was removed, audio skew is -21.133ms
AV sync in 1 at 0:03:32.053 (46.533ms) : audio gap - 1.454 missing frame(s)
AV sync in 1 at 0:03:39.152 (1.733ms) : short audio gap was removed, audio skew is -1.733ms
AV sync in 1 at 0:06:09.702 (24.133ms) : short audio gap was removed, audio skew is -24.133ms
AV sync in 1 at 0:06:16.776 (25.866ms) : short audio gap was removed, audio skew is -25.866ms
AV sync issues in G:/Video/Dan in real ife/title07.mkv
AV sync in 1 at 0:01:47.507 (19.4ms) : short audio gap was removed, audio skew is -19.4ms
AV sync in 1 at 0:03:24.979 (44.8ms) : audio gap - 1.4 missing frame(s)
AV sync in 1 at 0:05:55.555 (22.4ms) : short audio gap was removed, audio skew is -22.4ms
AV sync issues in G:/Video/Dan in real ife/title09.mkv
AV sync in 1,2 at 0:00:27.027 (19ms) : short audio gap was removed, audio skew is -19ms
AV sync in 1,2 at 0:01:07.067 (27ms) : short audio gap was removed, audio skew is -27ms
AV sync in 1,2 at 0:01:57.755 (56.333ms) : audio gap - 1.76 missing frame(s)
AV sync in 1,2 at 0:02:51.004 (3.833ms) : short audio gap was removed, audio skew is -3.833ms
AV sync in 1,2 at 0:03:35.215 (22.666ms) : short audio gap was removed, audio skew is -22.666ms
AV sync in 1,2 at 0:04:12.559 (49.333ms) : audio gap - 1.541 missing frame(s)
AV sync in 1,2 at 0:08:21.667 (26.166ms) : short audio gap was removed, audio skew is -26.166ms
AV sync in 1,2 at 0:09:03.683 (52.166ms) : audio gap - 1.63 missing frame(s)
AV sync in 1,2 at 0:12:48.100 (6.833ms) : short audio gap was removed, audio skew is -6.833ms
AV sync in 1,2 at 0:18:35.588 (32.666ms) : audio gap - 1.02 missing frame(s)
005005:0080 13 titles saved
005036:0104 Copy complete. 13 titles saved.
Application exited at Wed Jun 22 21:04:23 2016

[Woodstock]

003028:0000 Title #4 was added (15 cell(s), 1:38:01)
003037:0000 Cells 1-10 were removed from title start
003038:0000 Cells 26-26 were removed from title end
003028:0000 Title #4/0/1 was added (15 cell(s), 1:38:01)

This says 2 long titles were found, both of which may be the same video. Was there no long file in the output?

I'd recommend following the rest of the instructions in the FAQ and send the full log plus the IFO files to support@makemkv.com for Mike to look at. This may be a disk that requires manual mode for now.