dcoke22 wrote: ↑Mon Aug 04, 2025 1:18 pm
It is my understanding that what should have happened is after PayPro Global accepted payment, they should have emailed you a key. It seems that PayPro Global has run out of a stock of keys to give to customers. They kept accepting payment and told people to contact MakeMKV for a key. Undoubtedly Mike, that author of MakeMKV, was not expecting this to be the case.
I have faith that Mike will fix the situation so that PayPro Global has a stock of keys again and those who have already paid get a working key for the software. Unfortunately I don't have any insight into when all this will get fixed.
It looks like PayPro Global expected to be MakeMkv directly to send the link, and they weren't aware of the situation.
I purchased the license key on August 2nd, received an email from PayPro Global with the purchase details and on it they wrote to contact MakeMkv support to get the key, so I did it.
After 2 days they hadn't replied yet, so I contacted PayPro Global support, and they emailed MakeMkv support themselves, they got no answers as well. on August 6th I contacted again PayPro Global and they refunded me, saying MakeMkv support didn't reply to them at all, and the only thing they could do was refunding me while waiting for an answer from MakeMkv.
Well, i guess all we can do is waiting for answers.