www.makemkv.com

Hello,

I've been using MakeMKV for about 6 months now on Linux Mint, but I can no longer get the program to open. Running the flathub version 1.17.7 on Linux Mint (see below for full system info). I receive no error messages and I updated all the software and OS after initial problem and restarted the system with no change. Last used about ten days ago with no problems.

Thanks

System:
Kernel: 5.15.0-124-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4
tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia
base: Ubuntu 22.04 jammy
Machine:
Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
Mobo: ASUSTeK model: Pro WS WRX80E-SAGE SE WIFI v: Rev 1.xx serial: <superuser required>
UEFI: American Megatrends v: 0405 date: 03/17/2021
CPU:
Info: 32-core model: AMD Ryzen Threadripper PRO 3975WX s bits: 64 type: MT MCP smt: enabled
arch: Zen 2 rev: 0 cache: L1: 2 MiB L2: 16 MiB L3: 128 MiB
Speed (MHz): avg: 2262 high: 4312 min/max: 2200/4368 boost: enabled cores: 1: 2171 2: 2062
3: 2196 4: 2196 5: 2058 6: 2196 7: 2196 8: 2196 9: 2196 10: 2194 11: 2196 12: 2196 13: 2056
14: 4312 15: 2153 16: 2170 17: 2192 18: 2196 19: 2196 20: 2196 21: 2196 22: 2196 23: 2196
24: 2196 25: 2195 26: 2196 27: 2191 28: 2196 29: 2111 30: 4198 31: 2096 32: 2091 33: 2196
34: 2195 35: 2195 36: 2194 37: 2150 38: 2053 39: 2084 40: 3593 41: 2195 42: 2196 43: 2194
44: 2197 45: 2196 46: 2196 47: 2196 48: 2196 49: 2196 50: 2196 51: 2196 52: 2196 53: 2206
54: 2205 55: 2206 56: 2196 57: 2196 58: 2195 59: 2192 60: 2195 61: 2170 62: 2228 63: 2155
64: 2052 bogomips: 447166
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
Device-1: ASPEED Graphics Family driver: ast v: kernel ports: active: none off: VGA-1
empty: none bus-ID: 2a:00.0 chip-ID: 1a03:2000 class-ID: 0300
Device-2: NVIDIA GA106 [GeForce RTX 3060 Lite Hash Rate] vendor: ASUSTeK driver: nouveau
v: kernel pcie: speed: 16 GT/s lanes: 16 ports: active: DP-1
empty: DP-2, DP-3, HDMI-A-1, HDMI-A-2 bus-ID: 41:00.0 chip-ID: 10de:2504 class-ID: 0300
Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
gpu: nouveau display-ID: :0 screens: 1
Screen-1: 0 s-res: 3840x2160 s-dpi: 96 s-size: 1016x571mm (40.0x22.5") s-diag: 1165mm (45.9")
Monitor-1: DP-1 model: Samsung U28E590 serial: <filter> res: 3840x2160 hz: 60 dpi: 161
size: 607x345mm (23.9x13.6") diag: 698mm (27.5") modes: max: 3840x2160 min: 720x400
OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits) v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2
direct render: Yes
Audio:
Device-1: AMD Starship/Matisse HD Audio vendor: ASUSTeK driver: N/A pcie: speed: 16 GT/s
lanes: 16 bus-ID: 30:00.4 chip-ID: 1022:1487 class-ID: 0403
Device-2: NVIDIA vendor: ASUSTeK driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s
lanes: 16 bus-ID: 41:00.1 chip-ID: 10de:228e class-ID: 0403
Device-3: ASUSTek USB Audio type: USB driver: hid-generic,snd-usb-audio,usbhid bus-ID: 5-6:3
chip-ID: 0b05:1984 class-ID: 0300
Sound Server-1: ALSA v: k5.15.0-124-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Ethernet 10G X550T vendor: ASUSTeK driver: ixgbe v: kernel pcie: speed: 8 GT/s
lanes: 4 port: N/A bus-ID: 25:00.0 chip-ID: 8086:1563 class-ID: 0200
IF: enp37s0f0 state: down mac: <filter>
Device-2: Intel Ethernet 10G X550T vendor: ASUSTeK driver: ixgbe v: kernel pcie: speed: 8 GT/s
lanes: 4 port: N/A bus-ID: 25:00.1 chip-ID: 8086:1563 class-ID: 0200
IF: enp37s0f1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Device-3: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: speed: 5 GT/s lanes: 1
bus-ID: 26:00.0 chip-ID: 8086:2723 class-ID: 0280
IF: wlp38s0 state: up mac: <filter>
Bluetooth:
Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-6:3 chip-ID: 8087:0029
class-ID: e001
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2
sub-v: 2184 hci-v: 5.2 rev: 2184
Drives:
Local Storage: total: 16.37 TiB used: 4.07 TiB (24.9%)
ID-1: /dev/nvme0n1 vendor: Western Digital model: WD BLACK SN770 1TB size: 931.51 GiB
speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter> rev: 731030WD temp: 53.9 C scheme: GPT
ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 980 PRO 1TB size: 931.51 GiB speed: 63.2 Gb/s
lanes: 4 type: SSD serial: <filter> rev: 3B2QGXA7 temp: 42.9 C scheme: GPT
ID-3: /dev/sda vendor: Western Digital model: WD80EAZZ-00BKLB0 size: 7.28 TiB speed: 6.0 Gb/s
type: HDD rpm: 5640 serial: <filter> rev: 0A80
ID-4: /dev/sdb vendor: Western Digital model: WD80EAZZ-00BKLB0 size: 7.28 TiB speed: 6.0 Gb/s
type: HDD rpm: 5640 serial: <filter> rev: 0A80 scheme: GPT
Partition:
ID-1: / size: 915.32 GiB used: 478.01 GiB (52.2%) fs: ext4 dev: /dev/nvme0n1p2
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 1 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Hub-2: 2-0:1 info: Super-speed hub ports: 1 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 6 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Hub-4: 3-5:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0608 class-ID: 0900
Device-1: 3-6:3 info: Intel AX200 Bluetooth type: Bluetooth driver: btusb interfaces: 2
rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0029 class-ID: e001
Hub-5: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Hub-6: 5-0:1 info: Hi-speed hub with single TT ports: 6 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Hub-7: 5-1:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0608 class-ID: 0900
Device-1: 5-6:3 info: ASUSTek USB Audio type: Audio,HID
driver: hid-generic,snd-usb-audio,usbhid interfaces: 8 rev: 2.0 speed: 480 Mb/s power: 100mA
chip-ID: 0b05:1984 class-ID: 0300
Hub-8: 6-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Hub-9: 7-0:1 info: Hi-speed hub with single TT ports: 2 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 7-1:2 info: Logitech M90/M100 Optical Mouse type: Mouse driver: hid-generic,usbhid
interfaces: 1 rev: 2.0 speed: 1.5 Mb/s power: 100mA chip-ID: 046d:c05a class-ID: 0301
Device-2: 7-2:3 info: Novatek Micro Gaming Keyboard type: Keyboard,HID
driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 1.5 Mb/s power: 100mA
chip-ID: 0603:00f7 class-ID: 0300
Hub-10: 8-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Hub-11: 9-0:1 info: Hi-speed hub with single TT ports: 2 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Hub-12: 10-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
Message: No sensor data found. Is lm-sensors configured?
Repos:
Packages: 2567 apt: 2548 flatpak: 10 snap: 9
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/masv.list
1: deb [arch=amd64 signed-by=/etc/apt/trusted.gpg.d/masv.gpg] https: //dl.massive.io/deb buster main
Active apt repos in: /etc/apt/sources.list.d/obsproject-obs-studio-jammy.list
1: deb [arch=amd64 signed-by=/etc/apt/keyrings/obsproject-obs-studio-jammy.gpg] https: //ppa.launchpadcontent.net/obsproject/obs-studio/ubuntu jammy main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com virginia main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Active apt repos in: /etc/apt/sources.list.d/spotify.list
1: deb http: //repository.spotify.com stable non-free
Active apt repos in: /etc/apt/sources.list.d/teamviewer.list
1: deb [signed-by=/usr/share/keyrings/teamviewer-keyring.gpg] https: //linux.teamviewer.com/deb stable main
Active apt repos in: /etc/apt/sources.list.d/winehq-jammy.sources
1: deb [arch=amd64 i386] https: //dl.winehq.org/wine-builds/ubuntu jammy main
Info:
Processes: 862 Uptime: 3h 34m wakeups: 0 Memory: 62.6 GiB used: 9.68 GiB (15.5%) Init: systemd
v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Cinnamon v: 6.0.4 inxi: 3.3.13

Can you run it from a terminal to see if any log messages come up?
Use this command: flatpak run com.makemkv.MakeMKV

You could also try temporarily removing the config data in ~/.MakeMKV to see if it runs on a fresh setup.

If that doesn't work, check if makemkvcon is accessible.
alternate command: flatpak run --command=makemkvcon com.makemkv.MakeMKV

I don't think uninstalling and re-installing the MakeMKV flatpak will do anything, but that's also worth a try.

This is the error from Terminal attempt:

Gtk-Message: 16:03:14.996: Failed to load module "xapp-gtk3-module"
Qt: Session management error: Could not open network socket

CinemathequeProj wrote: ↑

Tue Oct 22, 2024 11:04 pm

This is the error from Terminal attempt:

Gtk-Message: 16:03:14.996: Failed to load module "xapp-gtk3-module"
Qt: Session management error: Could not open network socket

I get those log messages too, even when MakeMKV opens normally. They don't seem to be related to this issue. A few questions I'd like to check on.

1. When you ran "flatpak run com.makemkv.MakeMKV" in a terminal, did it finish and returned to the prompt? Or did it stay busy until you manually quit it?

2. When you checked makemkvcon with "flatpak run --command=makemkvcon com.makemkv.MakeMKV" did it show a help message or an error?

3. Could you run the command flatpak repair and see if that fixes anything?

4. What about running with a clean config by renaming ~/.MakeMKV to something else?

5. What about installing MakeMKV from a different source like a Ubuntu PPA instead of flatpak?

1. It stayed busy until I manually quit.
2. A help message was displayed, no errors
3. flatpak repair produced following message "Working on the system installation at /var/lib/flatpak
[4/27] Verifying flathub:runtime/org.freedesktop.Platform.GL.default/x86_64/23.0[21/27] Verifying flathub:runtime/org.freedesktop.Platform.openh264/x86_64/2.2.0[27/27] Verifying flathub:runtime/org.freedesktop.Platform.GL.default/x86_64/23.08…
Checking remotes..." and then returned to the command prompt. Same issues as before when I attempted to open MakeMKV.
4. Sorry I need more specifics.
5. I will try that tomorrow, thanks for your help thus far.

Took me a little longer but installing from PPA resolved things and MakeMKV is launching once more. Thanks!