MakeMKV does not proceed beyond downloading SDF

[Hasturtium]

Hi, all. I've been using MakeMKV on Windows, macOS, and Linux for years, but I've recently put together a server with an internal Blu-ray drive that's worked well enough before, but on Xubuntu 24.04 I'm stumped. I compiled and installed the application withour errors. On running MakeMKV, the GUI loads to its initial screen where it claims to be reading my drive, but there's no visible drive activity and it stops there, pegging one core at 100% until I kill the process. Hopping to the terminal and running

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makemkvcon info /dev:/dev/sr0 --debug=~~/makemkv_debug.txt

yields the following output at the terminal:

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MakeMKV v1.17.8 linux(x64-release) started
Debug logging enabled, log will be saved as file:///home/hasturtium/MakeMKV_log.txt
DEBUG: Code 0 at }jexA76La`JjTu9fehtZ;%:29393631
Downloading latest SDF to /home/hasturtium/.MakeMKV ...

And then it stays there indefinitely, showing the same behavior. The debug output is as follows:

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Debug log started at Tue Oct 22 23:56:58 2024 , written by MakeMKV v1.17.8 linux(x64-release)
001005:0000 MakeMKV v1.17.8 linux(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file:///home/hasturtium/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 8.5.0/OpenSSL/3.0.13/1.59.0 (x86_64-pc-linux-gnu) , proxy server not set.
001003:0020 DEBUG: Code 0 at }jexA76La`JjTu9fehtZ;%:29393631
003338:0000 Downloading latest SDF to /home/hasturtium/.MakeMKV ...
No  SDF v098: PIONEER_BD-RW___BDR-207D_1.21_LGDL049086WL
SDF auto v098: PIONEER_BD-RW___BDR-207D_1.21_LGDL049086WL

Blu-ray drive is a Pioneer BD-RE PIONEER BD-RW BDR-207D 1.21 LGDL049086WL, which worked unremarkably in Windows with MakeMKV for years. Rest of the system is as follows:
Ryzen 3200G, MSI B450 Gaming Pro Carbon AC (MS-7B85), 16GB DDR4-3200, Intel Arc A380, Xubuntu 24.04.1, kernel 6.8.0-47 . Suggestions or help are welcome.

[segfaulted]

Does it get stuck when there's a disc in the drive, or no disc in the drive?

Also as a sanity check, see if the SDF was correctly downloaded. Does the sha1 hash match up when you run the command below?

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tar xf ~/.MakeMKV/_private_data.tar sdf_00000098.bin --to-stdout | sha1sum
0787f0d90e3481f5a99a303734b1daedf1de7a37

Are you able to register a license key from the gui? Doesn't matter if it's a beta key or full key, just register something.

And if it still freezes up, try disconnecting the drive from your machine and then start up MakeMKV once or twice.

[zeroryouko]

Does it get stuck when there's a disc in the drive, or no disc in the drive?

Both with and without a disc in the drive.

Also as a sanity check, see if the SDF was correctly downloaded. Does the sha1 hash match up when you run the command below?

Yes, it matches.
user@host:~$ tar xf ~/.MakeMKV/_private_data.tar sdf_00000098.bin --to-stdout | sha1sum
0787f0d90e3481f5a99a303734b1daedf1de7a37 -

Are you able to register a license key from the gui? Doesn't matter if it's a beta key or full key, just register something.

Yes, it's registered. I bought it many years ago.

Screenshot from 2024-10-23 22-21-31.png (16.12 KiB) Viewed 1354 times

And if it still freezes up, try disconnecting the drive from your machine and then start up MakeMKV once or twice.

The problem has persisted through several reboots, as well as removing from the SATA connection in the machine entirely and attaching via USB through an adapter.

Thanks!

[segfaulted]

I tried out Xubuntu 24.04 on a virtual machine and haven't ran into issues yet.

Does it always try to update the SDF when you run MakeMKV?
What happens if you turn off "Enable internet access" in the preferences?

[Hasturtium]

Does it get stuck when there's a disc in the drive, or no disc in the drive?

Both with and without a disc in the drive.

Also as a sanity check, see if the SDF was correctly downloaded. Does the sha1 hash match up when you run the command below?

Yes, it matches.
user@host:~$ tar xf ~/.MakeMKV/_private_data.tar sdf_00000098.bin --to-stdout | sha1sum
0787f0d90e3481f5a99a303734b1daedf1de7a37 -

Are you able to register a license key from the gui? Doesn't matter if it's a beta key or full key, just register something.

Yes, it's registered. I bought it many years ago.
Screenshot from 2024-10-23 22-21-31.png

And if it still freezes up, try disconnecting the drive from your machine and then start up MakeMKV once or twice.

The problem has persisted through several reboots, as well as removing from the SATA connection in the machine entirely and attaching via USB through an adapter.

Thanks!

Well, it's reassuring in a way to know somebody else is running into the same problem. I'll report back after work, but will say the GUI isn't even responsive as it thinks it's trying to access the drive, and I seem to remember it exhibiting the same behavior whether there's a disc in the drive or not.

[vanguard7]

I have the same problem with a new setup on Arch Linux since yesterday. I will test on another machine, on which makemkv runs since years.

[Paradice]

Same for me on Arch Linux, also it's my first time installing makemkv so I was pretty confused until I found this post

[vanguard7]

I managed to get it working. I installed Version 1.17.7 and everything is okay. It downloads the SDF file. After that i installed Version 1.17.8 and voila Makemkv starts und i can rip a bluray. Seems that in Version 1.17.8 the initial download of the SDF is broken.

[tom kyle]

I have the same problem. I'm a new user however, so I can't say it worked before.

[ohperry]

This is going to be a dumb question, but where did you find 1.17.7? It looks like the forum download page was update to point to 1.17.8 and the list of archived versions only goes to 1.17.6.

[beta-user]

Same here, versions higher than 1.17.7 can't read from my blue ray drive.
makemkvcon won't proceed further than this, CPU staying a 100%:

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root@CT102:/# makemkvcon --debug -r info disc
MSG:1005,0,1,"MakeMKV v1.17.8 linux(x64-release) started","%1 started","MakeMKV v1.17.8 linux(x64-release)"
MSG:1004,131072,1,"Debug logging enabled, log will be saved as file:///root/MakeMKV_log.txt","Debug logging enabled, log will be saved as %1","file:///root/MakeMKV_log.txt"

With 1.17.7 everything works fine, and i downgraded because of this reason. Unfortunately that version cannot be used anymore with the beta key since yesterday i believe.

[Kintsugisys]

I've been having similar experiences with 1.17.8. I had to downgrade to 1.17.6 in order to flash my drive. 1.17.8 would hang forever trying to access the drive during a flash. It would load the SDF file, then never return an output.

Seems there's some kind of bug in 1.17.8. where do we report those?

[gpshumway]

I ran into this problem as well when installing on Fedora 41 a few days ago. Thanks for the tip on using an older version.

Question, though. Where did you get the older version?

I've got a seemingly different problem now on Debian 12. Everything seems to go fine with the build/install, but MakeMKV simply doesn work. It launches, but almost every button is grayed out, including the "Register" button.

Any help appreciated.