www.makemkv.com

I've used this drive for years without issue, and it's now misbehaving, perhaps a drive failure? External power is being supplied and USB connection is direct, no hub used, current version of MakeMKV on Mac and Windows.

Here are some of the errors I got this morning in Windows:
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10 SIK9QH5PA590' at offset '7536640'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10 SIK9QH5PA590' at offset '7536640'
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10 SIK9QH5PA590' at offset '7536640'
Error 'Scsi error - HARDWARE ERROR:LOGICAL UNIT HAS NOT SELF-CONFIGURED YET' occurred while reading 'BD-RE ASUS BW-16D1HT 3.10 SIK9QH5PA590' at offset '7536640'

On my Mac, I would insert a disk and MakeMKV would say there was no disc and it wouldn't show up in Disk Utility. After USB troubleshooting (removing HUB) I was able to get the disc to load in MakeMKV but ripping failed due to I/O errors.

Drive info:
Drive Information
OS device name: D:
Current profile: BD-ROM
Manufacturer: ASUS
Product: BW-16D1HT
Revision: 3.10
Serial number: SIK9QH5PA590
Firmware date: 2119-01-04 10:14
Bus encryption flags: 1F
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 3.10
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: FIFTH_ELEMENT_THE
Timestamp: 2017-05-17 14:13:04
Protection: AACS2.0/C v61
Data capacity: 60.37 Gb
Disc type: BD-ROM UHD
Number of layers: 2
Bus encryption flags: 80

I tried re-flashing for giggles with 3.10MK, but no change.

try cleaning the lasers

Not sure if this will help but try flashing WH16NS60-1.02-MK.bin.

Billycar11 wrote: ↑

Thu Apr 02, 2026 12:11 am

try cleaning the lasers

Any tips on the best way to do this? Cleaning disc?

adalogue wrote: ↑

Thu Apr 02, 2026 8:09 pm

Billycar11 wrote: ↑

Thu Apr 02, 2026 12:11 am

try cleaning the lasers

Any tips on the best way to do this? Cleaning disc?

Wash with liquid soap and warm water. Rinse. Dry with a paper towel. Wipe with a microfiber cloth as used for cleaning glasses.

adalogue wrote: ↑

Thu Apr 02, 2026 8:09 pm

Billycar11 wrote: ↑

Thu Apr 02, 2026 12:11 am

try cleaning the lasers

Any tips on the best way to do this? Cleaning disc?

No, you will have to remove the bezel and open it up to get to the lasers.

Thank you all, will try to figure out how to remove the bezel to clean the lasers and report back.

adalogue wrote: ↑

Thu Apr 02, 2026 11:23 pm

Thank you all, will try to figure out how to remove the bezel to clean the lasers and report back.

eject tray
unplug drive with tray out
pop off front bezel clips on sides and bottom with plastic tool
undo screws from bottom will be under stickers if you have an s13, 213 does not have stickers.
flip backover and remove top cover
clean lasers with a lint free cloth or qtip and alcohol and dry with another do this 2 times and do not let it air dry you must remove the residue with a dry one!