Please help, my fiance can't play UHD discs... MD-8107-u3

[metroplex2k7]

Hi guys, new to the forums. My fiance bought this drive. It is the MD-8107S-U3 (it does not have the -UHD at the end, but on the front of the drive it does say Ultra HD). So it included the shitty Cyberlink software which didn't work. She couldn't even watch 1080 BluRays on it. We found a way to get it to work on VLC Player. But we can NOT find a way to play UHD. She just wants to watch her UHD disks, nothing more. I hope you guys can help. I see mention of a firmware downgrade. Is there a step by step for dummies to do that? We've tried VLC Player, Windows Media Player, MakeMKV, AnyDVD with no luck. Here is what we know...

[Woodstock]

This isn't the AnyDVD support forum.

Knowing what MakeMKV sees about the drive, especially its LibreDive status, would be more helpful.

[metroplex2k7]

Ok, I'll run it and post the results tomorrow.