www.makemkv.com

Really need help figuring out what is going on, and I don't know if its the program, my computer or the drive

For the last few weeks, I have not been able to rip any UHDs and BDs. I'm running the latest version of MakeMKV using ASUS BW-16D1HT, which has been flawless since first purchasing it, and my HTPC also has the latest updates. Every time I pop a disc into the drive, it spins for quite a while trying to decrypt it before just giving up, unable to open it. Even after cleaning the disc, I continue having the same issue.

The program gives me this message:

MakeMKV v1.18.3 win(x64-release) started
Using LibreDrive mode (v06.3 id=E064BA3E3F81)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Downloading latest HK to C:\Users\vosdi/.MakeMKV ...
Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\vosdi/.MakeMKV/MKB20_v82_Terror_Train_407E.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

Can anyone help or have any suggestions on what to do? Do I need a new drive?
Thank you for any help or advice

Automatic HK downloading is disabled or failed.

Your system is not allowing the download of keys. There are messages bout this (how to bypass blocks by your DNS and other links) pinned to the top of the forum.

@Woodstock, thank you. I will look at those posts.

Woodstock wrote: Fri May 22, 2026 8:45 pm

Automatic HK downloading is disabled or failed.

Your system is not allowing the download of keys. There are messages bout this (how to bypass blocks by your DNS and other links) pinned to the top of the forum.

Thank you! The suggestions in the post helped tons. It was related to DNS servers and geoblocking. Everything works as it should.