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Issues with 4K Discs
Posted: Tue May 20, 2025 12:41 am
by dj248
Hi everyone!
I am facing some issues with ripping some 4K UHD discs onto my computer.
So far, I am able to drag and drop the contents of the discs onto my Desktop, but when I open them and process them in MakeMKV, they fail each time.
Overall, most movies work as intended, but a select few do not including Lilo & Stitch, Breakdown, Aladdin, and Zootopia.
Two different 4K UHD discs for Zootopia receive the same problem.
Also the first 4K player was a XRTFORE External 4k Blu Ray Drive which was not working.
I purchased a second 4K player which is the archgon Premium Aluminum External USB 3.0 UHD 4K Blu-Ray Writer Super Drive for PC and Mac and the same results take place.
I have also used soap and a microfiber cloth for cleaning purposes and no difference was made, so I am hesitant to believe that these are with the discs themselves.
Do you happen to have any guidance on this case?
The appropriate errors have been provided below for Lilo & Stitch.
If there is anything else that can be provided, please let me know.
Please keep me posted.
Thank you so much!
Re: Issues with 4K Discs
Posted: Tue May 20, 2025 1:29 am
by MartyMcNuts
dj248 wrote: ↑Tue May 20, 2025 12:41 am
Hi everyone!
I am facing some issues with ripping some 4K UHD discs onto my computer.
So far, I am able to drag and drop the contents of the discs onto my Desktop, but when I open them and process them in MakeMKV, they fail each time.
Overall, most movies work as intended, but a select few do not including Lilo & Stitch, Breakdown, Aladdin, and Zootopia.
Two different 4K UHD discs for Zootopia receive the same problem.
Also the first 4K player was a XRTFORE External 4k Blu Ray Drive which was not working.
I purchased a second 4K player which is the archgon Premium Aluminum External USB 3.0 UHD 4K Blu-Ray Writer Super Drive for PC and Mac and the same results take place.
I have also used soap and a microfiber cloth for cleaning purposes and no difference was made, so I am hesitant to believe that these are with the discs themselves.
Do you happen to have any guidance on this case?
The appropriate errors have been provided below for Lilo & Stitch.
If there is anything else that can be provided, please let me know.
Please keep me posted.
Thank you so much!
You cannot drag & drop the disc content. It doesn't work that way.
Start by posting your MakeMKV drive info & libredrive info sections.
Re: Issues with 4K Discs
Posted: Tue May 20, 2025 10:16 pm
by dj248
Sure, thanks for the explanation. Here is this information below.
Drive Information
OS device name: D:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: MO3O3UC0557
Firmware date: 2120-05-07 09:35
Bus encryption flags: 17
Highest AACS version: 78
LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes
Re: Issues with 4K Discs
Posted: Wed May 21, 2025 6:03 am
by MartyMcNuts
dj248 wrote: ↑Tue May 20, 2025 10:16 pm
Sure, thanks for the explanation. Here is this information below.
Drive Information
OS device name: D:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: MO3O3UC0557
Firmware date: 2120-05-07 09:35
Bus encryption flags: 17
Highest AACS version: 78
LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes
Ok, so why are you trying to drag and drop the disc content? Why not just rip the disc with MakeMKV? If you click the folder button, you can backup the entire disc to a decrypted folder. Otherwise, click the big drive icon button to create a MKV file of the movie.
Re: Issues with 4K Discs
Posted: Wed May 21, 2025 5:57 pm
by dj248
Sorry if I didn't make it clearer earlier, it will not even rip via MakeMKV. I have attempted it multiple times.
Re: Issues with 4K Discs
Posted: Thu May 22, 2025 3:06 am
by MartyMcNuts
dj248 wrote: ↑Wed May 21, 2025 5:57 pm
Sorry if I didn't make it clearer earlier, it will not even rip via MakeMKV. I have attempted it multiple times.
Clean the disc.
Replace the disc.
Clean the lasers.
Replace the drive.
Re: Issues with 4K Discs
Posted: Thu May 22, 2025 3:39 am
by dj248
This is my second drive now, not the first. As I mentioned in my original post, I received a replacement disc for one of the movies, Zootopia, and received the same result on both drives. I thought about the laser too, but it is happening with a brand new drive I just received two weeks ago. In the meantime, I will generate log results for the other failing movies. Were the logs I provided helpful above?
Re: Issues with 4K Discs
Posted: Thu May 22, 2025 1:10 pm
by dj248
Aladdin Logs have been posted.
Re: Issues with 4K Discs
Posted: Thu May 22, 2025 6:56 pm
by dj248
ZooTopia Logs
Re: Issues with 4K Discs
Posted: Fri May 23, 2025 12:11 am
by dj248
Breakdown
Re: Issues with 4K Discs
Posted: Fri May 23, 2025 12:24 am
by MartyMcNuts
dj248 wrote: ↑Thu May 22, 2025 3:39 am
This is my second drive now, not the first. As I mentioned in my original post, I received a replacement disc for one of the movies, Zootopia, and received the same result on both drives. I thought about the laser too, but it is happening with a brand new drive I just received two weeks ago. In the meantime, I will generate log results for the other failing movies. Were the logs I provided helpful above?
You have multiple issues there...
1. You should probably use a faster drive for the output.
2. Your drive is having trouble reading all of those discs. Either the drive/laser/discs are the problem. Ensure you are using high powered USB-A ports or USB-C port direct from the motherboard or use a self powered USB hub (30w+).
In order:
Clean the discs with soapy water and a microfiber cloth. Dry with a microfiber cloth.
Clean the drive's lasers.
Replace the discs.
Replace the drive. Pioneer's are recommended if you can get one! They are far superior (like 1000% better) in every way compared to LG/ASUS.
Try some of the discs that have worked previously. If they still work, then the drive likely isn't the issue, the discs are.