Hello all. I am brand new to MakeMKV. Just trying to find my way around so please be patient if I am being stupid. Before I ask for help I just want to say what an amazing community and development team this is. A bunch of people are making all of this possible and I do just wanna say thank you. Now on to my personal issue. I am having trouble ripping any of my 4k UHD blu rays. I bought a Verbatim Ultra HD 4K CD DVD Blu-ray Writer. From what I was able to gather it is a BU40N. So I flashed the 1.03 firm ware onto it and the regular blu rays work. I was able to rip 2001 A Space Odyssey & Uncut Gems in their regular version but not the 4k UHD version. Every time I get this
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing
From the research I have done I have seen that other forum posts say its a dead drive. The drive is brand new, got it in the mail today and the firmware was able to be flashed on 1.03 which is why I think I may be missing some part of the puzzle. Others on the forums have gotten theirs to work fine and I just want to get some advice to see if I missed a step and maybe I flashed the wrong file.