www.makemkv.com

First post here. And first problem.

I recently purchased a UHD copy of “Gladiator II”. I’ve ripped a lot of UHD movies before without problems. But this just doesn’t work. It goes from “Disc is being loading” to “No disc inserted” in a few minutes. The disc is not visible in Windows explorer. I downloaded the latest keydb.cfg, even in my language (Swedish). Placed it in the data directory. I did flash the drive, even though I had nog problems ripping UHD discs before that.

When nothing worked I was sure that there was something wrong with the disc so I sent it back to the retailer. Got a new one yesterday. Same thing. When I try the disc in VLC I get the message that “VLC is unable to open the MRL”.

I have downloaded the “MKB20_v77_Gladiator_II_307E.tgz” file. I feel that I’ve tried everything. Can someone help?

Drive Information
OS device name: D:
Manufacturer: ASUS
Product: BW-16D1HT
Revision: 3.10
Serial number:
Firmware date: 2119-01-04 10:14
Bus encryption flags: 1F
Highest AACS version: 81

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 3.10
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

No disc inserted

The log:
Debug log started at Tue Mar 25 16:08:55 2025 , written by MakeMKV v1.17.9 win(x64-release)
001005:0000 MakeMKV v1.17.9 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\Bergholm/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at p3dF_g|OCYM]UJKb%>GKhPFX:29395310
SDF v098: ASUS_BW-16D1HT_3.10_211901041014_SIK9JH28I265
Application exited at Tue Mar 25 16:12:30 2025

If the optical drive can't see the disc in the drive, then the software hasn't gotten to the decryption stage yet.

The first step is to gently clean the disc. Sometimes even brand new discs have an almost invisible residue on them that makes things harder for the optical drive. I like to use liquid dish soap, light pressure from my fingertip and plenty of warm water to wash the disc and rinse off the soap. I dry the disc with a can of air.

I tried that with the first disc. Didn't help. I was convinced then that the disc was faulty so I sent it back. Got a new one. Same issue. I'll clean this one too but there has to be something else going on here.

dcoke22 wrote: ↑

Wed Mar 26, 2025 12:54 pm

If the optical drive can't see the disc in the drive, then the software hasn't gotten to the decryption stage yet.

The first step is to gently clean the disc. Sometimes even brand new discs have an almost invisible residue on them that makes things harder for the optical drive. I like to use liquid dish soap, light pressure from my fingertip and plenty of warm water to wash the disc and rinse off the soap. I dry the disc with a can of air.

I have the same issue. The process starts, but after a while it errors out and the disk is no longer accessible. If I eject and reinsert it will recognize again. The disc is very clean. I also tried to copy the main stream file (~88GB) and it fails after a while with the same "disc" dropped issue.

This is the first UHD disk I've tried since I recently revised the firmware to be able to read UHD discs. I will try another UHD disk to see how far I can get with that.

If it works for a while but then seems to disappear, that's probably a power issue. If your drive is powered by USB, make sure it is plugged into high powered ports.