www.makemkv.com

I'm trying to rip this this disc but I get an error saying the volume key is unknown and it fails to open the disc. I sent an email to the email mentioned in another post, with the dump info of the disc about a week ago but still not working.

Help please.

do any UHD's work?
you may have an issue with getting keys does makemkv say anything about hk?

I just got Santa Clause - The Movie 4k today and that's a recent release and it ripped no problem. Same with Batman - Mask of the Phantasm. All other discs have ripped no problem. I sometimes see HK when I try to open the disc but no errors regarding that. Is there a volume key for Batman The Long Halloween?

I'm now getting the following error:

Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..03F to device 'SG:dev_21:5'

Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive

LibreDrive compatible drive is required to open this disc - video can't be decrypted.

The following is the information in the right window:

Drive Information
OS device name: /dev/sr0
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.03
Serial number: MOAM5VG4754
Firmware date: 2118-10-24 19:34
Bus encryption flags: 17
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.03
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: BATMAN_LONGHALLOWEEN_DE
Timestamp: 2022-07-27 10:28:51
Protection: AACS2.0/C v76
Data capacity: 59.56 Gb
Disc type: BD-ROM UHD
Number of layers: 2
Bus encryption flags: 80

baryoncode5 wrote: ↑

Thu Nov 16, 2023 9:00 am

I'm now getting the following error:

Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..03F to device 'SG:dev_21:5'

that's usually a power error the drive is rebooting during opening the disc and leaves libredrive mode when it restarts makemkv already thinks its in the right mode so its confused why the drive is asking for a key exchange

i recommend you get a high powered usb hub

Thank you.

Any idea on the volume key issue and why the disc fails to open?

baryoncode5 wrote: ↑

Thu Nov 16, 2023 9:11 am

Thank you.

Any idea on the volume key issue and why the disc fails to open?

usually one of these 2 things lack of keys
or you are unable to download the new keys
that can have many causes
recommended steps are
change dns
disable geo-blocking for Russia
usa a vpn

How do I do those things? I use a vpn.

I just got The Fugitive 4K and have the same issue. Is anyone creating volume keys?

There's a UHD FAQ that gives an overview of how submitting dump files works and how the resultant keys are downloaded when necessary by your installation of MakeMKV. It offers insight into how to determine if keys are being properly downloaded or if something at your ISP or local network security is blocking access.

If your ISP is blocking access, most VPNs allow you to pick an exit point from the VPN that's different. Hopefully you can find one that allows MakeMKV to download the necessary keys.

Couldn't see anything that helped fix this issue.