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Avatar- The Way of Water - video can't be decrypted

Posted: Sat Aug 26, 2023 3:06 pm
by theandrewgilbert
Hello Everyone,

This is the first time I've ever had this issue so I don't know if there's something that I accidentally missed.

Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\Andrew/.MakeMKV/MKB20_v77_Avatar-_The_Way_of_Water_C2C8.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

I sent the dump file to svq@makemkv.com. Is that still the right email?

Re: Avatar- The Way of Water - video can't be decrypted

Posted: Sat Aug 26, 2023 3:36 pm
by d00zah
theandrewgilbert wrote:
Sat Aug 26, 2023 3:06 pm
Hello Everyone,

This is the first time I've ever had this issue so I don't know if there's something that I accidentally missed.

Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\Andrew/.MakeMKV/MKB20_v77_Avatar-_The_Way_of_Water_C2C8.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

I sent the dump file to svq@makemkv.com. Is that still the right email?
Address is correct, but you have other issues. Enable internet in MakeMKV prefs & if that doesn't set things right, try a different DNS server.

Fixing Volume Key is Unknown

Re: Avatar- The Way of Water - video can't be decrypted

Posted: Sat Aug 26, 2023 3:54 pm
by theandrewgilbert
thank you so much!

After reading the article I realized it was my geo blocker.

Out of curiosity what country is the server in?

Re: Avatar- The Way of Water - video can't be decrypted

Posted: Sun Aug 27, 2023 1:54 am
by d00zah
theandrewgilbert wrote:
Sat Aug 26, 2023 3:54 pm
thank you so much!

After reading the article I realized it was my geo blocker.

Out of curiosity what country is the server in?
In the Russian Federation, if rumors are true.