Avatar- The Way of Water - video can't be decrypted

Please post here for issues related to UHD discs
Post Reply
theandrewgilbert
Posts: 4
Joined: Fri Aug 25, 2023 1:44 am

Avatar- The Way of Water - video can't be decrypted

Post by theandrewgilbert »

Hello Everyone,

This is the first time I've ever had this issue so I don't know if there's something that I accidentally missed.

Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\Andrew/.MakeMKV/MKB20_v77_Avatar-_The_Way_of_Water_C2C8.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

I sent the dump file to svq@makemkv.com. Is that still the right email?
d00zah
Posts: 1581
Joined: Mon Jun 06, 2016 8:23 pm

Re: Avatar- The Way of Water - video can't be decrypted

Post by d00zah »

theandrewgilbert wrote:
Sat Aug 26, 2023 3:06 pm
Hello Everyone,

This is the first time I've ever had this issue so I don't know if there's something that I accidentally missed.

Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\Andrew/.MakeMKV/MKB20_v77_Avatar-_The_Way_of_Water_C2C8.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

I sent the dump file to svq@makemkv.com. Is that still the right email?
Address is correct, but you have other issues. Enable internet in MakeMKV prefs & if that doesn't set things right, try a different DNS server.

Fixing Volume Key is Unknown
theandrewgilbert
Posts: 4
Joined: Fri Aug 25, 2023 1:44 am

Re: Avatar- The Way of Water - video can't be decrypted

Post by theandrewgilbert »

thank you so much!

After reading the article I realized it was my geo blocker.

Out of curiosity what country is the server in?
d00zah
Posts: 1581
Joined: Mon Jun 06, 2016 8:23 pm

Re: Avatar- The Way of Water - video can't be decrypted

Post by d00zah »

theandrewgilbert wrote:
Sat Aug 26, 2023 3:54 pm
thank you so much!

After reading the article I realized it was my geo blocker.

Out of curiosity what country is the server in?
In the Russian Federation, if rumors are true.
Post Reply